What our customers think of us!

Teachers seem overwhelmed with the number of kids in the classroom.
Need more accurate tracking of food/milk intake on the portal.
Need better communication of what child supplies need to be replenished.
Improve video stream quality on cameras.

Teacher support. Teacher turnover.

Staff is great and they open very early

I want to thank everyone at Lightbridge Academy at North Brunswick from the administration to Teachers and all staff especially Ms Carol and Ms Maria at Khaki Kangaroo class they’re doing marvelous work over there my SON can write his Name,know all his colors and shapes,Alphabet and their sounds.And can sometimes tell me what is Right and Wrong that I shouldn’t do as an adult that shows how discipline the kids are and how they have devoted their time and energy to teach and coach this young kids God bless them.God bless Lightbridge Academy.

Everything

Quality of teachers is not strong. Many lack structure and organization, and often I see some getting frustrated with the children which comes out in an aggressive tone or physically, which is quite concerning. Many teachers lack passion and genuine love for the children and it’s clear that this “just a job.” In certain classes they do a poor job is staying on top of the app, we often do not know where our children are and do not get many updates and barely any photos. My children have also received many unhealthy snacks (which are not on the school snack list) despite me complaining about it to the teachers and front desk, and in another class my baby has received outside food and parents are never notified. The front desk could do a better job of regularly observing each classroom (when they’re not aware) so that they can coach, as there’s many areas that need improvement. Also there’s often no one at the front desk to an answer the phones when I’ve called, which is a huge issue god forbid there was an emergency. With there being 3 admins, at least 1 should always be in the office, especially because they’re the eyes on the front door (and many people do not scan their faces and tailgate).

We love everything that Lightbridge offers.

The teachers are amazing. My baby is always excited and ready to play when I drop her off

1. An adult not on the allowed pick up form was allowed to pick up my child. No changes were made in security and subsequently about a year later a parent took the wrong child home. There are not sufficient check in and check out security measures in place for child safety. To this day, I still see parents holding the doors open for others and people walking in without scanning their face or being checked in appropriately. Anyone could walk into this building which is frankly terrifying.
2. Despite numerous complaints to teachers my child is repeatedly given things from the “prize box” that are choking hazards (ie: gummy candy, small hard candy, mini slinky’s, mini stamps, mini clips, small beaded jewelry, all chocking hazards for a 2-3 year old)
3. The facility does not take accountability and these things continue to occur
4. Teacher turnover is too high. Whenever my child is picked up the teacher in the late afternoon shift cannot inform me how my child was that day because they were not there all day.
5. I’ve seen some teachers and aids lack patience with children, something that is crucial in this setting.
6. For these reasons my child will soon be transferring facilities

I just wanted to once again express my sincere gratitude for Miss Meghan. As Erin's time in purple cats has come to an end, we have nothing but positive things to say about Miss Meghan and how she runs her room. She greets Erin each morning with an enthusiastic "good morning" and a hug. On the tough mornings, she is always there offering up some of Erin's favorites as distractions "Elmo song, dolls, dancing, etc". I know Erin has a difficult time with transition, and change is hard for everyone, but Miss Meghan's approach has helped Erin grow and learn tremendously over the past 6 months. My husband and I are amazed how Erin is able to count, say the alphabet, speak in full sentences, identify colors, and do some of Miss Meghan's yoga moves. She absolutely loves her! We can only hope that Erin continues to thrive in the next classroom, knowing full well that Miss Meghan goes above and beyond for her "purple cats".

Overall, the teachers that my children have had have been great and loved my kids.

Each teacher forms a unique connection to your kiddo. They aren't just a number, but another member of their family.

Friends

i love how the kids are actually learning my son started as a backup care kid and when he transitioned into a full time student i saw his communication skills explode. He was actually diagnosed with a communication delay and after being in the program for 5 months he talks in 3 word sentences and can even count to 10 in spanish. Everyone is super professional and the children are treated like family. The front office girls are also amazing everyone gets a greeting hello and they are always so accommodating with special requests and making the program work for your family. I love this place and now have two kids enrolled full time and would recommend to anyone in the area looking for child care

I previously filled out a satisfaction survey indicating that I would like to speak with someone at the company about my experience and never received a response, so I’m completing this a second time in hopes that someone will reach out to me.

Friendly, warm and caring caretakers/teachers.

Accommodating hours, attentive teachers

I love how to classroom changes with its set up, keeping it different for the kids. I love the different themed weeks and including that into the curriculum. This past week in particular has been one of my favorites yet. I think the teachers together are an absolute dream team and can just see a difference in my child.

Very profesional and lovely.

Love teachers, how flexible staff are, how much information my kid learn

The teachers are great and are always doing an engaging/educational activity to with the kids

Teacher engagement and a steady curriculum. I know my kids are entertained in an appropriate manner while they are at LightBridge and that is the best part!!

The cameras are not working majority of the time which makes it difficult to watch our child

Commitment to safety, kids are taken care of diapers changed and logged, consistency with staff and very low turnover

We love how they always keep the kids busy! The lessons are immersive and highly educational. Our sons language has expanded so much and his understanding of real life complex scenarios is amazing.

During the transition from one class to the next class, the teachers need to be patient, helpful, and attentive. It should be the new classroom teachers’ duty to make the baby feel comfortable by providing little extra attention and comfort. Recently I found that part was missing.

There has been a lot of turnover in my child’s classroom and communication is very limited. Messages rarely get a response. There is never any photos uploaded to the app.

Environment
Porgrams

Curriculum and dedication of teachers

The teachers! There are some great, caring, patient teachers at Lightbridge. They truly do care, and it’s apparent. Thank you all!