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Client Testimonials
Positive customer experience
Great service, clean products and the floor looks good. This is the 4th time we have gone with Zerorez and will continue in the future.
Thanks
They were friendly and quick. There was a problem with a couple of spots that were not removed, but a technician came out the following day and corrected the problem.
You use great products that aren’t harmful. All technicians have always done a great job and are professional and always seem happy to be helping
Courteous and professional service.
Buddy is very professional and does a great job ! I will have him back
Jaylen was amazing! So professional. He wasn’t just a technician he was a full on restoration consultant. Taught me about and fully described every step of the process. Costs were fully explained in detail BEFORE the job began. Courteous. Friendly. Fast. AMAZING.
We had Zerorez clean our tile and rugs, and I honestly went in with low expectations. Ha! I’m rarely impressed by these kinds of services. But the water-based cleaning they use really surprised me. No harsh smells, no sticky residue, just genuinely clean floors that looked better than I expected. Christopher was excellent, professional, knowledgeable and took the time to explain how everything worked. The results were obvious, and the whole experience was smooth from start to finish.
Mario and his teammate were wonderful. They explained everything in detail, kept me informed the entire time, did a fantastic job, were professional and polite. Best Techs I've had using Zerorez over the years.
Service and prices were great , carpets look amazing!
Tevin was very thorough in explaining and assessing. Fantastic cleaning.
Very professional and thorough. Will call again in future
Friendly service. Everything came out clean and Kendall helped us with some other areas we had not considered.
The product is odorless and thoroughly cleans the carpet on my stairs. I like the protection solution. It makes the cleanup of my cats' hairballs easy. Having been a client for a few years now, I've always been happy with the technicians. They are prompt, efficient, polite and friendly.
Maurice was very professional. He did a awesome job. I will be calling for him to come back as soon as I get things moved around.
Nice people do a good job and explain their process.
I have a carpet cleaning on Wednesday this week. The technician doing the job today is Brendan. He did a wonderful job.I gave him a 5 star for his service.
Thank you Brendan!
Logan was great - efficient, through and professional
Timely, polite, and courteous
On time, efficient,&polite
Service is great, on time. Aseale is a great technician
Castor was amazing! Great customer service and very knowledgeable!
Castor was so professional and detailed! Efficient. Quick. Effective!
Straightforward pricing, on-time arrival, professional staff.
Service excellent, very sweet girl. She was fast and informative.
He did a great job.
That it is exactly what I expected
Good communication; respectful of house
Great prices, easy to book, respectful and efficient technicians, good customer service.
First and foremost, they do a really good job on carpets. They communicate well and keep to the schedule. Easy to work with... I have had them 3 years in a row.
I had 2 different Crews. The first crew of 2 did my dryer vent. They arrived on time and gave me a 15 minute heads up they were on their way. They cleaned out the duct after removing the protective cage and discovered a bird's nest and a wasp nest inside the protective cage covering the vent. They cleaned it out, replaced the protective cage and then took care of the mess that landed on my neighbor's patio that was right underneath the ladder. I think they were here for about 40 minutes.
The second crew consisted of one and he cleaned the 3 carpets I had wanted done. He was originally scheduled to come between 3 to 5, contacted me as he had some cancellations and could arrive at noon. I first told him no as the dryer vent was being cleaned, but when that crew arrived in 5 minutes after this call and I spoke with them they said it would be no problem. So I called Mark Miller, the carpet person, and told him he could come and do the carpets. He arrived within minutes and started working. He did an excellent job and removed all of the stains in the small bedroom. I added the protective stain guard besides the one I was already getting for the living room carpet. I think he was here about 2 hours.
The only problem was that I had to wait longer to put my stuff back in both rooms (that I had removed that were breakable like the lamps or small pieces of furniture like the plant stands, magazine rack, cd player, etc. that the protective guard was sprayed on as it took longer for that to dry. But it was definitely worth it. Mark also explained I should vacuum thoroughly those 2 rooms in 3 days, which I will do.
Tricia