based on 702 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
So far we are very please with our recent purchase . The staff was great. They were very helpful and very informative. Mike is the salesperson who helped us out and he was awesome ! Thank you Mike!
Truthfulness. We were considering selling our 2017 Thor Chateau 31e that we originally bought there ($110,000 sticker price). Me. Heck printed out a value of $55,000 and never even looked at the RV. We are seeing them selling for $70,000 to $75,000. We didn’t feel respected as customers.
Communication was less than acceptable. Left messages and didn’t get a call back. After talking to the Service Manager and explaining our issues gave my cell phone number with the promise that I would get a call back. For whatever reason, they called my office phone. I wasn’t in the office but luckily, I get an email that says I had a message. Third time around with a very disappointing experience with service.
We bought our camper there brand new in 2019. We’ve had it back several times for the same problem and keep being told it’s our battery. We our now on our 3 rd new battery. We camped the first weekend in Aug. and the new battery was dead immediately and would not hold a charge. We literally ran our truck the entire time to keep our food cold. I cancelled our next trip already because I’m so aggravated that I’m done camping for this summer and we usually go right until Oct. we are seriously considering getting rid of it before next season and buying a new one elsewhere. Also, it was there the entire winter to fix this problem and twice this summer. This camper is real stressor every time we use it.
Upfront info, have serviced my problem with commen sense solutions.
Service Dept was friendly and knowledgeable
Staff was pleasant and the service was completed in a reasonable time
The repair to my trailer hot water system was not done properly, requiring another wasted day to bring it back for service for the same problem.
Large operation with lots of experienced talent, low pressure, good prices, helpful staff.
Where do I begin - I can't say enough about Alpin Haus in Oak Ridge from the time we bought our 2020 Whitehawk to most recently having problems with two slides and they got us in there to repair them within a day and we had the camper back in a week - thank you to Justin - the GM and Pete in Service as well as Kelly our salesperson I can't say enough about them - highly recommend Alpin Haus to everyone out there that is looking for a used or new RV.
Recently had the propane regulator replaced here under warranty and they did it within a half hour. Very happy that we were able to be back on the road so quickly. They have been a pleasure to buy from and love our 2019 Imagine 2500RL.
Staff are very friendly and knowledgeable. It is really hard to get a hold of someone in service though!
The lounge area is nice.
Jake is a great guy!
Your website....when you search inventory it is very annoying with the pop up boxes and the text us button.
We like doing business with Alpin Haus!
Sue Newberry
Friendly and upfront about your service. Always ready to help
The mobile service technician that replaced our recalled gas valve did a super job. No need to improve anything here.
Always polite and courteous service. James has been especially helpful.
The staff is professional and the needed services are completed as promised
Brian Miller was excellent. He's friendly and open. I would highly recommend him to others.
Dissapointed in how many things didn't work first trip and workmen ship on steps was shady at best
Get the job done, level of expertise.
Labor er is a bit high with the price
During the 2 months it took for the furnace in my brand new rv to be fixed, it was quite common for me to call service to inquire as to when the repair would happen, and receive no call back. You could have made it right by at least communicating.
Great Service.
They are reliable and friendly. Their customer service goes beyond the original sale.
Very satisfied with the Saratoga Alpin Haus RV service dept. They answer their phones , which is unique for the Alpin Haus service in any dept.! MIKE and his crew were very thorough in reacting to the items that I wanted fixed. Warranty issues were explained and repaired. This level of care is rare in today's service atmosphere. Thanks guys.
products are top of the line and first rate. service appointments are easy to make and commitments are kept.
Customer friendly
We picked up a motorhome from your Amsterdam site in May and the leveling equipment was not working at all. They said they were shipping a touchpad to our house and it is an easy switch. It wasn't the touchpad - gear was still not working and we had a 2 week trip to several states approaching. After 5 trips of the Port Jervis location and AFTER the trips using wood to level the motorhome the gear is still not fixed. Plus several things broke while on the trip. Also we ordered $3,000 theatre chairs in April that are still not done or installed. Season is almost over for us so this new Motorhome has been more than disappointing to say the least. The motorhome should have NEVER been released to us if it was not 100% functional. Oh and our salesman was fired one day before picking up the vehicle so I am texting him with no response. I am NOT a happy camper! :( Truly disappointed. My email is Email address removed if you wish to contact me.
I found the RV service department to be rude and dishonest. They claim to have said things to me that never happened and things that I said to them that also never happened.
Also, though I’ve paid hundreds of dollars to continue their “Lifetime Warranty” each year, they charged my credit card nearly $200 to fix my refrigerator - a covered item. Their explanation is that the problem was a FUSE!! And the warranty doesn’t cover fuses. Perhaps not, BUT IT SURELY SHOULD COVER THE DIAGNOSTICS IN COMING UP WITH THAT NEEDED ITEM!!
I will NEVER deal with Alpin Hause in Gainsvort ( they don’t really have a facility in Saratoga) again!! Jim Last name removed - a very disappointed former customer.
Friendly, efficient, through, done once and done repairs. Would recommend you guys every time!!!
I have submitted a negative review before, and unfortunately, I must again. We brought our RV in for its annual forever warranty inspection which resulted in a “clean bill of health.” We went camping a week a later and discovered a significant leak in the roof of a slide out. The warranty inspection indicated that slide out roofs were inspected for leaks and non were found. There was a stream of water flowing down the wall inside our trailer while it rained. If the inspection was done properly, this would have been evident to the inspector. Furthermore, this was not a new leak as evidence by the mold and mildew on the wall, carpet, and my belongings in the storage area where the leak was collecting.
This occurrence and others that I have reported in the past only diminish any confidence I have in the workmanship, attention to detail, and experience this service department has in caring for its costumers
And their hefty investments. We have become so discouraged and disappointed in this service department, we are considering allowing our warranty to lapse and do the work ourselves. The money we pay for this each year is clearly wasteful when we can do a much better job on the repairs and Maintenance Ourselves.