based on 2444 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional people.
Seevice tech Ray was great!
Attention to detail in ordering parts and professionally installing them.
There were several instances with my warranty repair that Alpin Haus dropped the ball. For example, the replacement window was supposed to be ordered but was not until the 3rd time. The latest interaction was much better thanks to Tawyneann. The only issue this time was it appears that the repair was completed on 8-27 but I was not notified until late 8-31 after I called to check on it.
Brian Miller our sales person was very efficient in the purchase of our new fifth wheel. I would recommend him to anyone that is looking for an easy buying transaction.
Fast and Professional service. Very helpful and friendly. I bought a popup camper and they make you feel as your family. Highly recommend Aplin Haus.
Keeping customers abreast of changes and modifications in schedules is important. A simple phone call, text or e-mail can go a long way in instilling confidence that: an organization has their clients interest at heart. It goes without saying a happy customer is a satisfied customer and in many cases a return customer. Keep in mind people with resources have options. I would like to take this opportunity you provided me to thank your representative James Motto, for his service in addressing and answering my concerns. Sincerely, First name removed and Elba Last name removed
Purchasing our new 5th wheel was very smooth, everyone from my salesman Don to Kyle in finance to our our walk through on picking up our trailer were remarkable in every way and beyond .
The Youemployees are al
Nice people to deal with. Quality product line.
everything
Our Service Advisor Scott was able to fit us first thing in the morning of the day after we had called about a suspected propane leak. The leak test showed that the 2 year old propane regulator was definitely leaking. The service and part were covered under your/our Forever Warranty program and he had the part in stock! We were back on the road in less than an hour.
Awesome!!
Great service! Friendly atmosphere.
Kevin was a fantastic technician. Thank you!
Customer communications can definitely be improved. Emails and phone calls to Miranda went unanswered. She was often away from the office. We ended up working with Vic, who was much better.
Erich, Keith and especially Blake were very helpful and thorough.
Having fridge problems with my brand new camper and not havin any satisfaction on getting it repaired.
Our overall experience has been above and beyond excellence. From the 1st time we walked into the showroom until the time we picked up our motorhome, the service has been top notch. Greg Clark, who was our salesperson was absolutely wonderful. No push for us to buy. He presented all available options to us. When we finally made the decision to purchase, we were well informed of the process and time frame for delivery of our new motorhome. Greg was always in communication with us. At time of delivery, we spent 2 hours with Jeff (last name unknown). Jeff thoroughly explained all the operations of the motorhome in detail. Financing was also a breeze. Jeff Bearcroft informed us of the types of financing that were available to us. In signing the financial documents, Kylec Smith was very thorough in explaining all the documents which made us feel comfortable. As with any new purchases, there were a few issues. Miranda (last name unknown) in the service department, has been very attentive and she spent the time to go through the motorhome with us to see what corrections had to be made. We now have our motorhome and are about to have our first trip for the 2021 Labor Day weekend. We are so happy with our purchase and highly recommend Alpin Haus and their entire staff. Thank you for making our dream come true!
Jerry & Linda Casso
Always got great service my self.
The sale people are very helpful, they talk to me with out any pressure. everything was explained to me.
Friendly service and staff
Very helpful and amazing customer service
Basic service cost $200. Same service cost $80 at a Ford dealer in Washington state.
No one ever answers the phone. Very difficult to make appointments.
On the plus side, services are performed promptly with friendly interactions.
The Alpin Haus service department is very thorough when diagnosing a problem for you and very patient working with their customers. Also fabulous when it comes to giving you tutorials on how to care and operate your recreational vehicle, even after a year of ownership.
We love the reasonable cost to have them winterize and store our vehicle on their property during the winter months and the reasonable cost for maintaining our Annual Maintenance Record to comply with our Forever Lifetime Warranty that came with the purchase of our RV.
The sales staff is wonderful, too, especially Don. He maintains a relationship with his customers well after their purchase by sending a monthly newsletter with travel tips, fun recipes, and jokes. (I like to save them for future travel.) He even called us to check in to see how we were doing on our first trip with our new Keystone travel trailer as we were traveling RT from NY to CA. Don even gave us his cell phone number in case we had any questions while on our trip. That is top notch service in our book.
Alpin Haus is definitely an A++ business and we would not hesitate to highly recommend them to family and friends.
Staff was super friendly, knowledgeable, and helpful! Got us into a camper and worked with us every step of the way! Made the process simple and pleasant, just as buying an RV should be!
the lines of communication were very clear on what was taking place.
The people in parts ans service are very friendly and knowledgeable about their products and services. The service department has been very helpful to me with the many problems my RV has had. I definitely would recommend Alpin Haus for rv parts and service.
First of all, in hindsight, I should have taken my RV to an authorized dealer for my make and model. The only reason I did not is because my dealer could not schedule an appointment for me for 6 weeks. When I contacted Alpin Haus, they did get me in with 5 days and told me that they would work my RV in a soon as possible. After receiving a pretty significant diagnosis on April 18 that my slide floor had rotted out, I was also told that my extended warranty would not cover the problem. After contacting my extended warranty company, I then contacted my auto insurance and filed a claim with them. At no time did I ever inform Alpin Haus to wait on a response from my auto insurance, and in fact, the Alpin Haus representative told me not to worry, that they would work on getting the parts ordered. After waiting several weeks for a response from Alpin Haus, I learned that the parts were not ordered until June 23. Although Alpin Haus has disputed this claim, but I specifically told the representative to proceed in ordering the parts because with or without insurance, I would have to fix the problem or I could never use the RV. After numerous emails, phone calls and a few trips to the Alpin Haus location, the service was completed on Friday, August 20. There are several other issues with this entire service experience but based on the response I received from Alpin Haus, it will always be my fault in their mind. Nothing personal against the people who work there because they were professional and nice to deal with but as for returned phone calls, factual information follow up and follow-through I lost confidence and trust in this entire process. In fact, I personally ask for the PO number for my parts so that I could call Jayco directly to check and found out information provided by Jayco was contrary to what I was being told by Alpin Haus. In addition to the insurance claim, I requested that the RV be inspected and agreed, at my cost, Alpin Haus would install protective awning to cover my slide. In fact, I was told that the awning would be 799.00 installed and even provided the measurements to the service department. I was told it would be no problem because as soon as the parts arrived, they would order the slide cover because it only took a couple of days to get it in to be installed. When I picked up the RV, it was not inspected and there was no slide cover nor was there any mention as to why this did not happen. And finally, when I picked up the RV, I was simply handed the keys and left to find the RV. Again, it was my fault for not bringing these issues to the service department's attention. At this point, based on my how everything transpired with the service department, I felt that they really were not willing to do anything other than fix the floor of the slide and move me out the door because during the process I either asked too many questions, or made too many phones calls to question why nothing was happening. In addition, I would think when you have a new floor installed on your slide, the service department would have at least provided me the courtesy of at least showing me that the slide actually now works and maybe provide some instructions or walk-through on what to look for so that the problem does not reoccur. As I mentioned, next time I will wait to deal directly with a Jayco dealership before making a decision to continue Rving because if all of the RV service is what I experienced at Alpin Haus, my RV days will be over. Thanks.
The old story, you don't know what you don't know. John knew we were first timers, what you think you understand may not stick. Everything should not have been on, we should have turned them on and off ourselves. More time should have been spent on leveling our unit.
Worst thing was, I saw 1 propane tank, asked about 2nd, told on other side, told both tanks were filled, told not to have both tanks open at same time. When we got to campsite, checked gas tanks, both tanks were open and left side tank was disconnected so all gas leaked out, no gas smell so in my opinion it was not filled.
Are you supposed to drive with the tanks open? My thoughts are no as they could catch fire and explode under certain conditions.
I expect 2 new tanks of propane and they should be delivered to our campsite (near Port Jervis store) and help with leveling unit as it the control panel says there is a fault.
Please call me at Phone number removed if you want more information and to let me know the determination of the issue.
Scott, Brian (sales) and Sean (service) were all so amazing! No pressure sales and answered all our questions. First time RV-ers here and we felt so welcomed and comfortable. Will be returning customers when it’s time to upgrade.
We are very happy with the contact and response we have received from everyone at Alpin Haus.