based on 4316 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very happy with the customer service, Mark House went out of his way to help me. I definitely recommend Alpin Haus for any camping needs.
As estimated in advance, service visit was performed in the allotted time. Repair to an issue was addressed in a timely manner. Fully satisfied with this week’s visit.
Excellent, courteous service, well-explained (I was shown the issue), offered options for the future. And this was after being late to the appointment!
Service support - Lance instills customer confidence with regard to customer with regard to product support and dealership commitment to deliverables
Excellent customer service knowledgeable and friendly
Customer service has shown great improvement compared to previous years, which was horrible.
Had minor repair for leaky water valve which wasn't fixed correctly the first time. Haven't seen any signs of leaking yet.
Technicians touched up a few holes where screws rubbed through on roof during warranty inspection. Thank you for that.
Fix the warranty work the FIRST time.
Don't exchange a working table for a broken one with some nonsensical excuse.
Have someone answer the phones instead of voicemail.
Work is always done as promised and the estimates are always accurate. no surprises.
We had issues with body work that was done on our camper but Dave in service worked with us and the insurance company and corrected the issues and made sure we were satisfied with repairs.
The work required was done in a reasonable amount of time and the entire staff was very accommodating and friendly. Thank you.
Timely and complete service.
Previous service and communication were horrible!! My opinion is that they are trying to make things right. Here’s hoping for a better future for them and their customers!!
Service department actually calls back.
Easy to schedule and friendly staff
Will
He was so Helpful and Supportive, Very Very Knowledgeable, That’s why I came Back.
Thank you all for what you Do !!!
Better phone system
Staff are so friendly and generous with their time and knowledge- I would recommend them for all your RV needs
First time using them but so far very good service
Customer oriented
Geoff is a great representative. He knows the products and was able to answer our questions. He is friendly and patient and being a camper too is a big plus. Definitely would recommend alpin haus so far!
Friendly and efficient service
My wife and I were very pleased with the staff of Alpin Haus. Everyone we interacted with was very friendly and professional. We were most impressed with the opportunity to go through the trailer we purchased with a technician to make sure everything was up to our expectations. Thank you Alpin Haus for a very enjoyable and exciting experience.
Friendly atmosphere, clean show room and quality product.
We were very pleased with our RV which we bought in Nov.2020. It's the perfect one for us. Also we are happy we can store it at your facility and you will winterize it.
You guy’s are always very courteous and friendly. This was our 1st service and it was end of day and ran into closing time. All items addressed were explained and warranty items not yet corrected were also explained. Some items have to wait for warranty approval and an appointment for repair will be made at that time. Our service tech (can’t remember his name) was very friendly. Your reputation is why we became your customer and your service reviews are some of the best we’ve ever read. So glad to be a part of the Alpin Haus family…..Jody & Tammy Cline
We've asked for service on various occasions and asked and asked
Asked 2x to fill propane. Was not done
Was not informed of missing roof vent cover until I read bill. Had to return, buy it and put it on myself because of departure date. Not good idea for 75 yr old woman to have to crawl up on RV roof
Have been complaining about poorly functioning awning motor since purchase. Told by Amsterdam I ) needed 1 more battery2) needed a generator3) needed 20 or 30 amp service. Told there was nothing wrong w/ motor. Unfortunately conversations were over phone so no written documentation was made. Finally offered $100 off new motor. I believe it should be replaced free since I have complaint was ignored, misdiagnosed or faulty advice was given Saratoga Alpinhaus diagnosed a faulty motor thankfully. I do not feel as if I have been listened to. I am very disappointed
During the busiest time in the industry, they are still responsive and attentive to all of their customers.
Everyone is kind and helpful.
It was a pleasure dealing with Alpin Haus of Port Jervis, NY. Derek, the service manager, and Kevin, the service technician were very accommodating, and provided me with a detailed description of what needed to be done. They completed the repair quickly and did it well.
I'm very happy with their service department. Thank you! First name removed C. Otisville, NY