based on 4317 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Someone came up to conduct an annual service and check on a few things that were wrong. We were not available to be there for the appointment, but had a neighbor let them in. The person who did the service left without touching base with our neighbors and did not call us to let us know how things went. My husband had to call the store to find out what happened during the servicing.
So far, we love our camper!
They are reliable and they do amazing work
We were unable to pick up the trailer because our vehicle was unable to tow. This was due to a computer communication problem that wasn't identified by Alpin Haus, or myself, prior to purchase. The team did a great job helping me source some solutions, and helping with some financial credit towards fixing the issue. Also, there was a minor issue with the solar panel control, but the team is working on fixing that issue as well.
Great variety and friendly service
Easier communication
Helpful and informed.
Friendly, low pressure, helpful
Your service department has been awesome.
They have a very hard time with there billing Department
Expert Class B service team. Always fair and patient when educating at point of new unit delivery.
They were very nice and accommodating.
Scott Armenio did a wonderful taking great care of us during or purchase.
services are very good they know their business and have the "Forever Warranty" and they follow it.
Listen to your customers a little better when they ask for info.
They were very accommodating it getting me in for service on my 2021Tiffin Wayfarer and addressing a non operational refrigerator.
Tried to bring back an item that was bought at Amsterdam location. The man was rude to tell us we had to take them back there as we didn’t have the receipt. I called Heather at Amsterdam, the best salesperson ever, and she emailed it to the man also texted it to me.
That was horrible customer service at Saratoga. Amsterdam was worth our drive and won’t do any business with Saratoga again.
We being our RV for service every year
And this year they dropped the ball on things that needed to be repaired. Still waiting for a call back on getting the part I need & it's been 2 weeks & I have called twice
Very helpful and knowledgeable people. Friendly as well.
it would be nice if the saratoga store had a fenced in winter storage yard with cctv .and have service and parts dept to answer the phone calls insted of me leaving a messege and maybe they`ll call back.
Salesman follow-thru could be better.
Excellent service very friendly and will go out of there way to make it happen always a great experience
The service team did a great job. Thank You.
Horrible service with the service dept. will never go back
Your support staff is awesome!
I loved the friendly help and knowledgeable sales persons.
They went above and beyond! Stayed past closing just for us.
Your people are great. Greg, Jim, Lance have been great. We bought from you because of our experience with Greg, hands down. Lance was a super bonus and amazing to work with.
2019 camper already has a roof leak and told by your staff that I should bring in camper every 6 months to be looked at. What kind of second rate campers do you sell. Forever warranty doesn't cover roof repair. Camper only used twice. Not happy.
Very friendly people I will buy from you again
Professional, timely and helpful through time we interacted