based on 2445 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pickup time was at 3pm. We expected to have a walk through of the camper so we could see everything. Service was still putting this together on the camper when we arrived. It was clear sales dropped the camper on service at the last minute and told them to get the camper ready quickly because the buyer was coming. The one positive is that the gentleman from service was squared away and helpful.
They fixed our problem if the drawer not closing with an extra step to insure that it stays closed
Everybody at Alpin Haus was very friendly and was able to accommodate to my needs. They gave multiple options of similar layouts that we liked, and my representative bargained for lower prices and provided discounts. The walkthrough was very thorough and informative. The only thing was that they did not fix one of the pieces of furniture in the camper that was supposed to be fixed. Otherwise a great experience.
Friendly and nice people
Dave is great.
You’re very good job was very fast thank you
Every seem so positive.
Heather was very easy to work with ,she listened to our questions listened to what we wanted and only showed us the things that we would be interested in, She was very professional as well as friendly.
David Horney ( who recomended Alpin Haus) was extremely helpful with warranties and answering any questions we had.
John showed us all the benefits of our new RV how to operate it how to connect and disonnected, how to backup, everything we would need in a very professional and patient manner. Our experience with your company was extremely positive and we would both like to thank everyone who assisted us.
Everyone there is so friendly, helpful and easy to deal with.
The service is one of the best around. I have learned that it takes time for them to get parts for repairs.
There are serious communication issues between sales and service. Service was unaware of needs that sales said we’re communicated. Each time we’ve needed assistance (on a brand new camper) it’s been as if we’re dealing by with two completely different companies that have no idea what’s going on. Working directly with service has been good so far, but it took a while to connect with them direct.
Prompt
Friendly and knowledgeable sales associates, wide variety of campers and cleanliness of entire property!!!
Professional, courteous and accommodating.
Sales and service departments have been great to work with.
Very good service department. Quick repairs.
I'm not yet diddapointed
You have always attended to our needs in a congenial and professional manner. We especially appreciate First name removed who has come to service and inspect our Keystone Residence and close it up every year!
You don't do anything and NEVER EVER call us back. You never fix things that are covered by warranty BUT have no problem taking our money. That's always done right on time.
Needed leaf springs and brakes, 5 days out. Leaving for trip next day, no rentals available
How friendly and nice people you’re dealing with
Very professional staff, greet feakshi
The manager got involved and things happened
Responsive to our service needs!
Mike Mapes is the best!!!
Communication between the sales and service department needs to improve. If something changes the cost of the designated parts/service amount in the final deal, it needs to be conveyed to the customer before the day of the demo. If an issue with a camper is mentioned or reported (twice) to the sales person who then informs service, the issue should be investigated/fixed before the customer arrives for the demo. "Follow thru" beforehand will prevent the customer from being discouraged or even angry the day of demo and delivery. Despite our experience with the above mentioned, Cody was very accommodating and made sure that we left knowing that any issue we had would be taken care of and the proper people were aware of what they needed to do.
Friendly atmosphere, dog friendly, knowledgeable parts and service staff.
Awesome service! Our slide-out broke while we were on our summer road trip. Alpin Haus Saratoga Springs was able to get us in the next day to diagnose the issue and order parts. Great follow-up and easy scheduling!
We liked the RV we selected, the thorough walk thru for the truck and motor home and the ability to work out a favorable deal with the Apine Haus agent.
Friendly, courteous and knowledgeable staff. Reasonable pricing. Clean, modern, well equipped facility.