based on 703 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Scott in service was excellent. I felt he went up and beyond what he needed to do.
Love the camper, the salesman that sold us the camper and the service to fix our new camper. Was not happy that a fuse was blown on the hot water heater and the shower lines had a 90 degree angle preventing water flow on our first camping trip.
Partially Thor and partially your dealership own my primary issues. 1) You charged me $1000 to prep and validate everything worked. I have massive water leaks from the roof. I was told it had been water tested. 2) The payoff estimate I gave was higher than the actual payoff in the end. You pocketed the difference. My emails/VM’s to Finance asking about reconciliation have been unanswered.
Friendly, exceptional service.
Best experience we have ever had !!!! The communication among all employees and ourselves was top notch our salesman Mark was on top of everything and answered all questions and kept us up to date on our order the entire way….Our walk thru was absolutely amazing Dan went above and beyond on everything and literally showed us every single switch and it’s function …. Keith gave us options and his input and managed to keep us in actually below our Budget….. would definitely recommend to anyone
Friendly staff! Great deal on our camper.
Service and finance people were very unprepared and rude. I was showed an estimate monthly payment that was 320 bucks a month. When the finance manager called me he gave me a number of $550 a month, that’s crazy for a $32,000 camper. I was then called the week of prep, letting me know that I would have to spend an extra hundred dollars for safety chains that don’t even fit the truck right when you can buy the heavier duty ones at tractor supply for $32. On top of that there is not enough air in the airbag for the hitch, the trailer rides very sloppy because of this. I was charged for a prep fee and detail. Trailer was dirty when picked up there was bugs in the lights that I specifically asked if they would be cleaned, and was told yes. Was not very happy with the service manager was very rude on the phone. Was told that everything would be in working condition when picked up. A couple lights don’t work, fridge takes eight hours to cool down, all the holding tanks were completely full and trailer smelt like poo water. One outside speaker does not work and one has the static sound like it’s about to blow. The only reason I would come back is for our sales person Heather, she was very nice, and took the time to try and find a camper that fit our needs and wants, always called and reached out when she said she was going to, answered any and all questions we had. Heather also wanted to let me know they will try to make it right after our first weekend in our camper.
Having purchased my camper from AlpinHaus, their service has been good!
Sales staff is fantastic and always available
That you are able to fix the items I need
Brian very helpful
Great service
Service is very good. Communication is not so good.
A thru Z
Best service!! Your employees are fantastic
No Comment
Excellent customer and vehicle service. Repairs and service performed correctly the first time. Staff accommodates customer needs, maintains great communication and is courteous throughout the process.
Alpin Haus RV service is an organization worthy of my business and trust.
Amazing service team Thank you for all you do
Upfront. Goes the extra mile to make sure we had everything we were looking for. Very efficient regarding paperwork. Excellent to deal with. Very accommodating in regards to our schedules.
John is a very good worker and makes sure your happy with his repairs
Very friendly and informative
👍
Rob (the foreman) and Jr. Were phenomenal. They fixed my slide issue right on the spot when I brought my camper in. It was a hot day and they were crawling around the ground under it and did not stop until they diagnosed and found the bad ground wire. Very personable and easy to deal with. I was very impressed, and they made the experience a 10.
Strengthen communications
Quality of product. And excellent service
So far so good. I bought a 2022 primetime.Have problems with hot water heater , Service said bring it in and would fix it right away. And the life time warranty was a deciding factor. See how it work in the future
The service department was awesome! Got in and out in a reasonable tlme
Everything. Everyone was knowledgeable and willing to help.
From A to Z, Everyone at Alpin Haus RV in Amsterdam are Genuinely a Family, A Fantastic Team, and truly gave the Customers needs in mind...
Purchasing a travel trailer was a tremendous move for me and my Family...It was a painless process that I will never regret...Don, Kyle, Jeff, and the entire staff made us all feel at home!!!
Thanks Everyone for your help getting us through this, it was, and you all are Amazing!!!!
Scott Waller & Family
Great customer service!!! Very knowledgeable on all RV’s.
Everyone was friendly and helpful.
At delivery, we were informed the awning was not working appropriately, only to find out we had to bring the camper back for a new motor install. That didn't work.
It ended up being an electrical issue or short. So, it was rescheduled, do to staffing shortages. On 7/18/22, my husband brought camper in the 2nd time, for this issue. He was there nearly all day, assisting the tech., again, due to staffing shortages. In between these 2 trips, the camper had been moved 1 time, going from Alpine Haus Port Jervis to Hurleyville, NY and one of the tail light covers fell off. This ended up costing over $80.00, which $60 + was for 'labor', again, even though my husband assisted, nearly all day.
That is just sad. A refund of the installation/labor charge would, at minimum, be appreciated, since the tech. couldn't run wires, etc. that were require to by-pass the awning motor - switch by himself.
Thank you for your consideration.
First name removed (Last name removed) Muthig