Customer Testimonials
Well, first off you can't do anything to make it right.
NICK, our salesperson was great. however when fifth. wheel was delivered to our home the cabinet door in kitchen was suppose to be strapped down and it was not. during transport damage was done to the outside of door. CALLED immediately to report incident of damaged door. also the fan shroud was cracked and I reported that also. one of the tire monitoring tire pressure did not work. this was also reported. told us we had to now bring the trailer back to them and they would take care of all of the problems. I was told that fifth wheel was ready to pick it up. pulled in the yard and notice that there was damage done to the front of the brans new fifth wheel. Someone in the yard hit it while it was parked and no-one ever called to notify us about the incident . it was hit and it was cracked it had to go to a body shop. we just had the protective coating put on unit. we where informed that the body shop would reseal it where the damage was done. not even sure if that was completed. went to pick up unit from Alpin Haus the second time and returned home at which time we put slides out went into the unit and Cabinet door was still damaged and fan shroud was still cracked and the tire pressure gauge was not replaced.. mind you the unit was there for 2 weeks plus. it was getting close for us to leave NY as we where moving. we made so many phone calls about the repairs that at that point we could wait no longer . repairs where never taken care of. Every time we called there was an excuse or no one ever answered or returned our calls. it was a nightmare. they finally mailed us a tire gauge to us when we moved. after all the phone calls they said they would finally replace the door, but it was too late because we had moved, We bought the top of the line luxury fifth wheel , our first ever. We were so disappointed in the overall service of ALPIN HAUS. Buyer beware. I would not recommend this company for anything.
Dave B. did a great job. Found the problem and got it fixed. TY
Tiffin RV’s are simply the best!
Great customer service and RV service.
Larry
Great people, not pushy, very knowledgeable, made sure our concerns were heard. Great walk through of our camper, service and store. Highly recommend.
Brian and the service team always very helpful and accommodating
Great response to my needs for my trailer.
Great people. Great service!
EVERYTHING!
My new seafood is the 4th product I’ve purchased at Alpin Haus. Have always been satisfied with the deal and the service. Can’t wait to ride our new seafood ! The grand kids are excited as well. The entire family will enjoy the new ride !
I am from New Jersey but I love take my RV for crevice to Alpin Haus in Port Jervis,NY, they are very professional and very friendly.
Thank you everyone for take care my motorhome.
Hvargas
Very family oriented business. No pushy salesman. They are very transparent with costs. You leave the place feeling like you will be taken care of if something happens to your camper. Very pleased we did business with Alpin Haus.
⭐️⭐️⭐️⭐️⭐️'😳
I Purchased a Class B Motorhome 3yrs ago and I have no regrets. My only complaint is that they are almost 1 hour away from home. I drive by several closer RV dealers to get there but it's well worth doing so. Special thank to Randy and Jennifer and all the service crew.
Fun, kind and very helpful employees!! We were very pleased to do business with them!! We can’t wait to enjoy our new Jay Feather!!
Wide range of product
No pressure buying
Knowledgeable team
Knowledge, service, communication!
yes
Brian and the service department is first class. They communicate every step of the process, and keep me informed of progress on my boats service.
The service was absolutely awesome!
Friendly knowledgeable
Nick, Rich, Mark, and Keith were absolutely INCREDIBLE to work with start to finish. We started our search with a different dealer but decided to purchase at Alpin Haus because of our interactions with these fantastic people! My wife and I left the showroom after our demo and signing with smiles on our faces in disbelief at how well we were treated and how knowledgeable and welcoming every employee we crossed paths with at the Port Jervis location. We are very happy to hear about the new location because it will be where we buy our next RV.
Lindsay and Kyle with both knowledgeable and a pleasure to work with!
Your staff is proffesional and accommodating. You are selling a quality product and support the RV experience.
They have a good variety and are very friendly and helpful
We had a great experience trading in our 5th wheel and purchasing a replacement. Everyone we dealt with was efficient, knowledgeable and friendly. Would highly recommend them.
Good selection and the sales people listen to what you want.
Very professional service staff
Everyone was very friendly and helpful. Our rv was beautiful when we picked it up. They discovered a small tear in the roof membrane and not only told us but took 1,000 off. The tear was a cm.
We would definitely go back again and refer our friends.
Had a wonderful experience at Alpine Haus buying my travel trailer. Everyone who worked with were very professional, polite, and knowledgeable. I would definitely buy from them again. They are wonderful to work with.
Everyone who works at oak ridge location are good fun down to earth people
Alpin Haus stores my RV at a reasonable price and their service technicians are wonderful!