Customer Testimonials
Everyone from Sales, to closing to delivery was very helpful and friendly.
The service was performed in a timely manner and the service advisor explained the surge protector link on our phone.
We would also like to thank Crystal for all her help navigating our warranty case through Grand Design and Lippert during the past 5 months. She was quick to help get us answers to our questions through out the process.
We are extremely happy with the service and attention we received from Alpin Haus. They are
far superior to other RV dealers we have dealt with in the past.
The overall showing was. Great , but to fast,
It was like buying a car, after you leave you forget everything! But we love the motor home. We are setting it up and can't wait to travel
Thank you Patrick for working with us,. and
whoever gave us the directions to New Hampshire, they were great đź‘Ť
Joe and Gail Last name removed
friendly proffessional
I have used both the Port Jervis and Saratoga locations. In every instance, the staff has been very friendly. The service departments have been excellent in the scheduling as well as the actual service.
The unit is always available at the time promised.
The staff is beyond helpful. we have had multiple problems with our new camper, which we did not purchase from them. They fit us in multiple times and worked around our schedule as we are full time RVs.
We already have and they’re now there. Medina’s the last name.
Brian did an excellent job recommending the proper replacement part to enhance the functionality of my old boat trailer.
While it’s a little soon for us to share our thoughts on the product we just purchased (day 2, loving it so far though) we can share that the entire experience with Alpin Haus in Port Jervis, from start to finish, was a 10! Each associate, from sales, to service, to finance, was exceptional! And “demo Dan” did an amazing job walking us through our RV covering every aspect of it, inside and out! What a great touch and testament to the teams dedication and interest to truly ensure that their customer understands what they are purchasing and can take full advantage right away! We are not only excited over our purchase, but also over the relationship and partnership we truly feel we will continue to have with Alpin Haus of Port Jervis.
Alpin Haus had the travel trailer we wanted in stock at the right price. They made arrangements to have the RV delivered to our seasonal camp site. The pre delivery instructions from First name removed were excellent. I would recommend Alpin Haus to a friend.
Everyone i worked with were great!! No high pressure salesman. We changed our minds a few times and they were very understanding. They were very patient with us, they showed us numerous rv .
Everyone at Alpin Haus was very friendly and helpful. Nick was able to steer us in the right direction on what we wanted. Jeff was very informative when we went to pick up our RV. James made it a little less painful parting with our money. Will definitely do business with Alpin Haus.
good tech service
I've always been satisfied with both sales and service at Alpin Haus. We are now on our second tow-behind camper and years ago we bought a pop-up camper from them. They've always been a great place to do business.
We are very happy with the service we received from our advisor, Randy R. Knowing that we live in our fifth wheel full time, with our cat, he went out of his way to make sure all out warranty parts would be in stock in time for our appointment.
This was my first time using Alpin Haus. The service team members were fantastic to deal with in getting the work scheduled and when I arrived the day of service. The mechanic was a very nice gentleman and completed the work perfectly. I am very pleased with Alpin Haus and will use them as our go to RV shop going forward.
Brian is very nice. Knowledgeable and goes over everything.
Extremely professional and friendly! Highly recommend!
Excellent customer service, very knowledgeable techs. Very good at explaining everything to the customer. Fast turnaround on repairs (once they get the parts which isnt their fault)
great team, very responsive. We appreciate how the service writer and technicians handled our special needs.
There was a problem delivering the trailer to our campsite. The first time there was no truck available for 2 hours or more. We arrived a little after one and did not get to our site to around 5. Otherwise, we are very happy with the service and the people working there.
Service department is Aces with communication and fixing issues
Very helpful. Glad they had a canvass shop too. A well rounded place of business.
Great staff & service. Very accomodating.
Our salesman was very professional and took the time to show us several models of the RV we were interested in. The walk through with a service staff member was very informative and well done.
Lance and Vic did an excellent job on my camper
Timely manner
Friendly knowledgeable people. Great selection, no pressure
Very professional and great job. And always so nice!
Personal approach by Dave