based on 1873 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All
great people
Distance is my only reservation with recommendations. So it depends on where they are from.
Wide variety to choose from, sales department is amazing!
It's good service with quality parts.
Very professional and helpful
The friendliness of the staff in both sales and service. They answer questions and do their best to respond to phone calls in a timely fashion. No question is considered too small to answer. When we had delays in taking delivery on our new rig, they were very generous in providing a gift certificate to the store and a voucher for dinner to compensate us for the inconvenience. A very important benefit of buying from Alpin Haus is the full service and winter storage program. We used this for our last rig (travel trailer) and will use it for this new rig (fifth wheel). We love AlpinHaus!
Did a great job closing the pool
Friendly No-Pressure Sales.
Purchase Process was Super Easy.
Pick up/Walk Through was very informative for a First Timer
Staff Seemed just as excited for us as we were to purchase our first Travel Trailer.
The service department has treated me incredibly well. I purchased my rig used and every interaction I’ve had with the service department has been first rate. A lot of RV dealers won’t work on a rig that wasn’t purchased at their facility. Big thumbs up to Michaela and Brian.
You have a selection of brand trailers. Service staff is always accommodating with scheduling. The service technicians are knowledgeable and professional.
Horrible customer service with zero communication skills
Service team is always super helpful, Brian in particular
Everyone was so friendly and welcoming. Service was amazing
Efficient, thorough, professional and hospitable..
What more could you ask of a business?
RETURN MY CALLS AND FIX MY MOTOR HOME THAT THOR HAS AUTHORIZED. I WAS SENT HOME WITH SEVER AND POTENTIALLY DANGEROUS CRACKED PROPANE HOSES TO THE HEATING SYSTEM-WHICH HAS NOT WORKED CORRECTLYSINCE I GOT IT. I AM DISGUSTED!! I WANT IT FIXED AND IT IS SITTING IN MY DRIVEWAY, IN WHICH I CANNOT USE NOR EXPLAINED COMPLETELY OF THE SEVERITY OF THE ISSUE . I AM PAYING A LARGE SUM FOR A USELESS MOTOR COACH THAT I CANNOT USE.I HAVE BEEN COMPLAINING ABOUT THIS COACH AND I AM GETTING NOW WHERE. I AM SICK OF THE MIDDLE CLASS CONSUMER BEING RIPPED OFF.
Accommodating, courteous, knowledgeable and high quality
Always great friendly service - a pleasure to deal with!
Dave in the service department was so helpful and gave us great updates while our coach was being worked on. Every employee that we encountered was smiling and friendly. Alpinhaus was with the 3 hour drive we made to get there!
Service prices are too high. $238 labor and $127 material to change spark plugs is ridiculous.
The staff is very competent and friendly
Prompt reply to problems and acts to solve them.
Arrived when they were scheduled & provided efficient service!
Kevin, great help!
Jason, answered tech questions about winterizeing.
thanks guys
MARK V CROUNSE
Your pricing is much too high probably won't use your services in the future
I love the quick service provided to me. The item I ordered came in a good timely manner. Alpin Haus communicated with me all the time regarding the item I ordered and it's delivery date. I am very satisfied with Alpin Haus and yes, I would recommend them to all my friends and family. A very satisfied customer...
Very responsive re scheduling
Professional and thorough
This is the second camper I’ve bought at this Alpin Haus. From sales through delivery, everyone has been so amazingly pleasant and helpful. I feel that anything/everything that can be done to please a customer has been done.
Great employees who care about and are always helpful to yourclients