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Guest Testimonials
Clean and comfortable
I love the chairs, the food, friendly staff, old movies that they are playing right now due to the pandemic.
Ease in purchasing tickets on line. Everything was very clean and protocols were in place.
The food is excellent along with friendly employees.
FYI I saw two movies on the same day and I know what movies I saw and what time I saw them. This note will be made clear in a second.
Box office, concession and usher personnel were present, attentive, in uniform and well groomed. Theatre and bathrooms were clean. Theater seats were comfortable. Movie started on time. Picture and sound were good.
When Santikos first reopened from our lockdown I visited both the palladium and casa Blanca the big mucky mucks of the chain. What a disappointment. I answered your survey with brutal honesty about my experience. I thought management should know. Businesses are all hurting and I felt the things I mentioned were important and should be addressed.
Mr. Santikos would rolled over in his grave with the response I received.
The AGM of casa Blanca emailed me NOT to apologize or offer any compensation which I did not expect or require but she wanted to make sure I was talking about the right theater because she looked at my rewards account and only saw my palladium visit.
Excuse me?!
What?!
Are you kidding me?
Not a pretty email after that. I guess my rant was taken to heart and is in the training manual now because Embassy you got it right. Of course I did request correspondence from Mr. Handren but I never received a response. Humm...
Santikos is a house hold name in our little dusty Texas town of two million residents. Mr. Santikos was a firm believer in the old school adage “The customer is always right” I guess those other two places are too new. Embassy has been around for a long time Mr. Santikos spirit is still there.
The atmosphere.
Our favorite theater
Everything was great, the staff was all very friendly and courteous and they did a great job making us feel safe by sanitizing the theater before we used it. Others in the theater were all great and wore proper PPE making the atmosphere feel safe.
Employees very nice and helpful. Place was very clean and well kept.
Great customer service!
great movie specials!
Clean and sanitized areas
I liked the safety precautions like the plexi glass and the gloves for the drink area.
Santikos is simply the best ! Everything
Food the people just all around a Good experience
Not many people there and safe seating.
We love the Embassy theater! The theater was clean, the popcorn delicious and the staff was very personable.
Santikos is a first rate movie experience.
Friendly staff, good foof from the menu at the bar, clean stations and theater
The facility was extremely clean!!
Love this theater! Great food and a bar!
Comfortable, Cool, & Frendly‼️
Not many people
the theatre was clean and staff was welcoming. The social distancing was set up very well and I liked that gloves were provided at the beverage station.
friendly staff. clean theaters.
I liked that I was able to buy a ticket that day. Since the amount of seating had been reduced (before this pandemic started) , it was hard to get tickets. I used to come a lot with my family but since the renovations happened we stopped coming because we couldn't just show up on a whime and get a seat.
Everyone working was extremely concerned about cleaning and safety precautions.
Staff very friendly and helpful.
I like the Embassy, but favorite on west side! Love the Northwest 14
Staff including bar area have always been super professional, efficient, courteous. Easy explained now COVID-19 rules. Happy to see Staff wearing masks! Thanks for the reopen it’s provides a sense “normalcy”. But IF y’all have to close again. Do not FEAR! We’ll be back when it’s safe. See you at the Cinema!