based on 9632 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Better exhaust and ventilation in the ladies shower room at Surry Hills.
Mirrors covering walls and ceiling of the Reformer Pilates room to help check alignment etc.
At Redfern, it is really frustrating to have the ladies toilets and sinks so far away from the locker/shower room.
Nice environment very calm
Friendly ,calm and welcoming environment
Rebecca is an amazing teacher.
The mum and bub class is a life saver
Lots of classes, it fits in well with any schedule.
Great studio, great quality classes
Poor reception service as I was given the wrong room for my meditation class and ended up waiting in front of the wrong class, and arrived late for my class.
Prices too expensive, but salon is beautiful
Goodnlocation. Just dependant on which instructor is on as to whther i would "recommend" or not
The teachers are amazing (Cloe, Vee, Alice); however there has been so many changes over the last 6 months on the administrative side with the app, cancellation policy, the number of classes you can attend, etc; therefore I did recently cancel my membership. I was really disappointed as I loved coming to classes. I did want to pass along the feedback because for the first year I came, everything ran extremely smooth but more recently every month there were changes and usually it was for the worse. So my feedback would be to check with members what they are looking for.
Price is a little high
Nice sequencing
Love the location and the amenities
The class was good and so are the facilities. However during my relaxation meditation class, the staff were having their lunch in the kitchen. They were really loud and although the teacher tried to explain at the end of the class that we can't control these things and we need to be able to focus our mind on the meditation.. it was still very inconsiderate of the staff. I'd taken the time out of my day to go try a relaxation technique and it puts me off going back. If they had just closed the door it would have helped to not hear the microwave and loud chatter. I would prefer to be in a more zen like environment next time.
Studio is beautiful there are less people than Surry hills so it's more of a chilled vibe and Troy teaches an amazing class.
Friendly staff. Clean facilities.
Love all the trachers and facilities. I am experiencing the change of my life. Thank you so much!! xx
Improve hours by which someone can be reached on the telephone to discuss any issues - eg at least equivalent to your opening hours, including weekends.
Also, the sign up process seems poorly managed - for example, I signed up with a special offer and no one at the desk even knew any of the details of that offer and I still haven't received all of the benefits of it. Appears as though there may be poor systems or communication within the administrative portion of your business.
I like the facilities and the instructors, they are really knowledgeable and show a deep love of yoga and teaching yoga. You get the genuine feeling that they want to help you. The facilities at BML are really top notch and make the annoying things like locking your stuff up, storing your mat, and getting ready for work after a sweaty sesh much easier. Thanks!
Welcoming, new, clean, friendly, expertise, location, general vibe
It's not that you guys are disappointing, quite the contrary. Your teachers are fantastic, the facilities are top notch.
I do Pilate and i find the whole process of booking quite hard and sometimes a little unfair.
At Bondi (my main location) I sownwtimes feel like I'm paying a tremendous amount, only to be squashed in a tiny room. I've questioned whether I am getting the most value from my membership because of this very reason. And that is what I will tell people when I tell them about Body Mind Life. That, and that the booking system is brutal. Would love to see Pilates get a similar space to the yogis.
I like the environment and the teachers. This is my first week but I like when teacher helps you with the "asanas", because makes you feel they are involved with your practice.
Online booking system never worked
- Pilates rooms are not clean and machines seem old and need serviced, straps seem like they have never been cleaned / replaced
- Pilates instructors mostly do leg work every class, all class - with the exception of a few instructors (Ivan & Fiona are pretty good about doing core and upper body)
- Too many align & essentials classes right next to each other, the 4:30 and 5:30 option will both often be align / essentials
- Not enough impressive yoga instructors in general
- Booking system is still slow and difficult to use, vs a app
An it if travelling to the studios. Would be great if open in the sutherland shire with beautiful bush setting or inner west for less travelling for those not too close o the city
Variety and quality of teaches
Friendly helpful front desk
Good sized studios
Free yoga mats to use
The room was very very hot so maybe some cooling would be good.
never answers the phone
the app doesn't work
Class sizes are really big. Sometimes on top of each other.
My first class was the prenatal class which was overcrowded - maybe put on a few extra classes? Especially in redfern :)