based on 1698 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Welcoming environment
I was not disappointed, I find attending new things nerve wracking.
Beautiful teachers, great atmosphere. Excellent customer service :)
Friendly teachers, easy location, good classes at good times
I would love more Yin classes at an earlier time! That's the only thing missing I think.
Good teacher
fantastic instructors!!!!!
Robyn is an amazing teacher!! I
Had such a great session with her!
I love the new student intro pass, as it gives me the possibility to be very flexible in trying out different classes and teachers and finding out what suits me best.
Finding it really, really difficult to book classes - I went for the first time in two weeks on Monday morning because I hadn't been able to book into any classes...yet still had to pay my membership fee for that fortnight. Not so happy and probably wouldn't recommend it to anyone on that basis (as much as the teachers are great).
over the past 3 months majority of your key teachers have been away. Some weeks they've all been away and majority of classes taught by fill in's. This puts me off attending classes and could be managed better.
Everything is great!
I do feel sometimes like people at reception never have enough time to answer questions
Great services, but a bit expensive
Provide a printable weekly timetable and more bumblers
Great teachers
I'm disappointed to see the app be withdrawn. It worked really well for me. I often have trouble logging in / booking in / cancelling. I received an email from BML recently regarding booking multiple classes on one day saying that this is a practice which is unfair to others. I have sometimes used this practice when my schedule is up in the air or I can't get into my preferred class and cancel within time for others to use my spot if necessary - I felt targeted and a bit offended by this as though I am single-handedly disappointing all users. The classes are popular, they fill quickly which is GREAT - it's because the classes are good, and if I manage to get in first & book spots to facilitate a busy schedule I can't see that there is anything to apologise for
Quality of yoga
Great facilities! Modern clean fresh
No disappointment, it's just quite pricey
Great space. Very friendly staff. Welcoming. As a beginner, I still feel like I belong.
Yoga teachers are very friendly with great knowledge and experience!
Great atmosphere,
claudine was awesome! great teacher
the room was pretty small though :(
The massive amount of classes and studios
the pilates classes and the high quality of the teaching
Location
Teachers
Studio
It can be difficult to hear the teacher at times. Perhaps they could wear a wireless microphone to improve this.
Professional competent and welcoming staff
Nice change rooms. Educated staff
We love Vicky S
your online digital experience is poor to be able to see session times easily. I'm on my smartphone all the time as most people are and the website does not render to a mobile screen footprint sufficiently making the browsing of the website for session times difficult. If I'm on my laptop it's fine but that is the exception rather than the norm and certainly not when I'm thinking about which session to go to. rich native smartphone apps deliver better customer experience