- Phone: 435-215-1175
based on 3100 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
on time, professional yet friendly. The technician really takes his time to ensure that the best cleaning job is done. I do miss Eddie.
I saw a Zerorez truck at my neighbors and asked the tech go come over and give me a quote. He did and was able to come later the same day and clean my carpets. He even went above and beyond the requested rooms and cleaned the 3 bedrooms for no extra charge! Now that's customer service.
The carpet cleaner associate thoroughly explained the process and what needed to be done to our carpet. He was very nice and fast. He did a great job on our carpets which had a lot of pee stains. Also he tried to get us the best deal.
I love that there are no chemicals when you clean my carpets. I have a dog and she is closest to the carpet at all
times, it is very important that my carpet is free from any chemicals. Great service, very personable.
All natural no harmful chemicals used. Quick drying. Friendly techs
Very professional and did a great job
Could I get an emailed copy of the service I received for my records? The service was great and information was given about what all he would do
We were charged $89 for our living room but places were missed being cleaned near the border of our carpet and tile. Seemed too much for what was completed.
The whole cleaning process is quiet--not the loud machines like many other companies. With other companies the residue sometimes shows up on shoes worn inside; not so with zero fez.
Prompt and your staff was very helpful
The service person was very pleasant and cooperative with what was needed to be done to do the cleaning of our carpets. His efforts and the zerorez process did a great job of cleaning our carpets. Thanks for your service.
Friendly answers questions and concerns. Shares knowledge about problems with urine from pets and makes suggestions as to removing smells and offering projection for the future. On time and very proficient.
Carpets look great
It was a beautiful work that was completed and improved the value of the property more than it cost. We took pictures of the process the before and after if you want to use them.
My carpet looks and feels great; very soft. I wasn't expecting the softness. Appreciated the reminder call confirming the appointment and Tech's call on day of appointment to let me know he'd be to my home soon. Was very nice and explained process well. Gave reasonable pricing on completing a hallway and adding a shield to one of the rooms. Reasonable price over all.
It literally freshened the whole house It was quick, efficient and looks brand new. The men were professional, friendly and considerate of our home. I highly recommend them as well for upholstery our chairs are bright again.
M. Hubbart, St. George, Utah
You were there on time, did a great job.
Everything was good!
Great service and great product
When I made the appointment, they told me they would call before coming some time between 10 am and noon. They called before the appointment and left a message reminding me of the appointment but she said they would be here between 10 am and noon, not they would call then. At noon, I called to find out what was going on. No one had come and no one had called. Whoever answered when I called said they would call me back. I heard nothing. 45 minutes later, I called again. They hung up on me or it disconnected?!? I called again and they said they were supposed to have called. She started telling me about how they were double booked and whose fault was that? Finally at 10 after 1 p.m. I got a call that they were on their way. I had plans that afternoon that I could not make because of the delay. If they were delayed, someone should have called within the promised time and let me know. Why do you give a time if you can't stick to it? Even if someone would have called within the time frame letting me know they couldn't make it would have better than wondering what is going on. Extremely disappointed in the customer service. Even when I called for an appointment, the first call someone kept saying I can't hear you, the second call was disconnected and the third time finally worked. I should have known from that the service would be poor. The carpet has some dirt spots but I'm not sure if you did a awful job of cleaning or if it's a spot beyond cleanable. Either way, doesn't matter, it was bad service.
I love a lot of your product. I loved my technition, Brandon. He was a hard worker and committed to doing a great job. The carpets looked great when wet but when they dried I could still see traffic patterns and spots in my main living area and in an area rug. I worked for about an hour and half rubbing out spots with a cotton rag. I think the second step in your process needs to be improved. The best process for removing traffic patterns for me has been a chem dry service where the rubbed with a very absorbent pad in four directions across my carpet. I you had that same circular pad system instead of that synthetic brush vacuum your service would be out of this world!
YOUR CALL CENTER IS HORRIBLE
They were quick and efficient. As I watched the steam applicator, the carpet went an immediate shade lighter and cleaner like magic. The carpet dried without leaving a musty smell like the wet pad sometimes does. It smelled clean and fresh but not perfumey. Thanks for a job well done.
Personel, friendly and customer oriented. Clean, fast drying and no odor.
The fellows came when they said they would and cleaned my carpets up great. I called them to clean my carpets here in St. George since I had the ZeroRez people clean my carpets at my place in Provo a couple of months ago and they did such a good job there. I'm pleased with how they did at both places.
Your technicians, they were on time, ask questions so they knew how to help me best, worked quickly, and did the job well.
Send me my email receipt as promised
Technicians were prompt and efficient. Product performed as advertised and to our complete satisfaction.
The carpet was damp for longer than I had thought. Our traffic patterns are still there, something that I am sure is not your fault, but disappointing still.
Came on time. Were very nice. Carpet looks beautiful. It feels beautiful as well.