- Phone: 435-215-1175
based on 3100 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
EVERYTHING! The Tech was the best. Give him a raise, he is amazing1 Thank you for working me in with my mom on Hospice, it was a GREAT opportunity to have it done while she was at the Care Center for 5 days. Thank you for helping me!
Sincerely,
Marilyn Crandall
I was so impressed with the quality and professional service. Brandon was great,really knew his service and did a fantastic job. I have all ready passed your service on to three of my friends and will continue to do so............Great Job----thanks.
really good
The service was great and the fact that I don't have to worry about what was left behind. We have a new granddaughter coming and it was nice to know she could just roll around.
Brandon not only did a great job but he eas also very kind. Our carpets look grat and feel fresh. Thank you so much!
My carpet looks great!
How you uses alkaline water and no soap.
Cleaned our carpets well - leaving minimal wetness. Dried quickly. Most of all the service man was very pleasant, wore protective foot ware and gave a true cost estimate before starting the job. I have used Zerorez at our Orem home several times, always with satisfaction.
My appointment was for 2 pm. Finally arrived at 6:30 pm. No explanation for late arrival. Office persons offered no explanation or help.
The person preforming the service was polite and honest about what he could accomplish. He demonstrated what he was doing and was willing to answer any questions and concerns I had. The product performed as stated. Zerorez was recommended to me and I would recommend it to someone else.
Your young man was kind and informative. He worked very hard and the carpets looked better than we had ever seen.
My appointment was scheduled for between noon and 2 pm. Finally at 2:15 I called because no one had shown up and I had not been contacted about a delay. I was told they were running late and would be there between 3 and 3:30 pm. By this time I was reffing a HS basketball game and had to have my mom wait. Fiinally My mom called again at 3:45 because no one had shown up or contacted me. She was told they would check on it and call her back. No one called back. Finally at 5:05 pm the technician called and said he was on his way. By the time he was done we had spent over 6 hours waiting to get 2 rooms cleaned. I understand that there can be delays (though 3 hours after my time time window is a lot) but Not once did anyone at Zerorez initiate contact to let me know if the delays. The girl gave me a $9 discount but that was hardly worth the frustration and inconvenience, not to mention the lack of consideration of a simple phone call.
Great job we loved this company!!
Bill Last name removed
Friendly knowledgeable helpfull
The technician was very courteous, both in person and on the phone. He gave me options as far as trying to "upsell" further services but wasn't pushy about it. I also really appreciated how ZeroRez was willing to travel up to the Cedar City area where I live, and didn't charge me extra. You guys should advertise more up here and then lump your service days into one day to make it more cost effective. The quality of the work was acceptable especially given our prior neglect of the carpet.
In less than an hour my carpet and area rug looked new and it cost me less than $100.00. I would definitely recommend mind Zerorez to everyone I know.
No soap residue. Dried quickly. Removed stains. Price was affordable!
quick and easy with a soft carpet.
efficient, dries quickly
It was just yesterday, so I have not had enough time to see how it holds up .... but the young man was on time,very polite,protected corners from his hose and got the job done quickly .... These carpeted steps to the basement are 10 years old. They look nice.
I have no complaints and the price seems fair.
Georgia Lee Mitchell
The carpets look o.k., but I felt that the service rep. did a hurried job on everything. He reminded me that my carpets are made of recycled pop bottles, which I thought was a little degrading. and unnecessary. He he missed places, and the chair he cleaned for an extra $50.00 could have been done better. I wonder if I need to vacuum it now to get the lines off from the cleaning? I have had Zerorez before and they did a great job and I will get them again, and hope to have better service. Please do not send out the same person.
Scheduled re-service for 1-14-2016
When the carpets were being cleaned the power was out in the town. Due to the lack of power the fans were not being used. When they left, the power still was not on. I asked if fans could be left to turn on and if they could be picked up in the morning.
I was told that additional fans were out at the shop in Washington and that the next appointment was in Hurricane. The employee was very nice but didn't go the extra mile.
I realize that it would have been a 20 minute drive to the shop and then a return trip. But I am accustomed to companies that would go the extra mile to make sure that it is right.
He was here when expected, even a little earlier. He was very considerate and informative. I have 2 small dogs and had a few pet stains. The carpet looks great now and it is over 10 years old. I am very happy with Zerorez.
fast and efficient
showed up on time, reasonable price friendly
Make sure the technician knows the specials that are going on like the ones on the radio.
Your service was xcellent!
Carpets are cleaner than ever with the appointment and follow through (PR) great.
The lady who scheduled my appointment was not friendly and then told me my service was $82 but because they had a special it would be $89. WHAT? I could not get her to understand that if it was a special why are they charging me more than the regular price. She never did understand. I was satisfied with the technician who cleaned but because of the lady that scheduled I do not think I will be using Zerorez again. She really had no clue she was charging me more than the "regular price".
Punctual and efficient!