Zerorez Charlotte
5307 Marshall Air Drive
Charlotte
NC 28217
United States

Client Testimonials

Report a concern   February 12, 2023 — Rated 9 out of 10 by B.S. Zerorez Charlotte
What do you like about our products and services?

Bottom line! Carpets look great! Good communication about block of time to reserve and
when technician was on his way. Also, explained before what product options I had and
what each was for. Upon finishing, I got to examine the job done before payment. Only
hitch was that I had actually received two different coupon offers at different times. One
included the same as the first, but added an additiional discount. There was a little back
and forth (as the fine print states I can't use more than one special.) I had to argue for the
bigger package, as I didn't have that one when I made my appointment. Ultimately, I was
able to use it! Thanks for a job well done!

Report a concern   February 10, 2023 — Rated 10 out of 10 by Robert Layne Zerorez Charlotte
What do you like about our products and services?

Technician was awesome. Very professional, very polite and respectful of my time.

Report a concern   February 10, 2023 — Rated 10 out of 10 by Bill Hughes Zerorez Charlotte
What do you like about our products and services?

So far my experience with Zerorez has been very positive. Great experiencing with the quotation and scheduling personnel. Then an impressive experience with the field staff doing the work at our home.

Report a concern   February 9, 2023 — Rated 10 out of 10 by A.G. Zerorez Charlotte
What do you like about our products and services?

Technician was great. Super friendly. Did a great job and was very efficient. Really happy with results!

Report a concern   February 9, 2023 — Rated 10 out of 10 by B.F. Zerorez Charlotte
What do you like about our products and services?

Very kind and thorough staff.

Report a concern   February 9, 2023 — Rated 10 out of 10 by Helen McCourt Zerorez Charlotte
What do you like about our products and services?

My carpets have been given new life thanks to you and to Jackson who made that happen!

Report a concern   February 8, 2023 — Rated 9 out of 10 by F.H. Zerorez Charlotte
What do you like about our products and services?

We appreciated the technician’s attention to detail and hard work.

Report a concern   February 8, 2023 — Rated 10 out of 10 by S.K. Zerorez Charlotte
What do you like about our products and services?

Always a great job with very responsive service people.

Report a concern   February 8, 2023 — Rated 10 out of 10 by M.F. Zerorez Charlotte
What do you like about our products and services?

No fragrance or chemical smell when cleaning carpet. Representative was on time, friendly and professional.

Report a concern   February 8, 2023 — Rated 10 out of 10 by C.M. Zerorez Charlotte
What do you like about our products and services?

Easy to book, very polite, did a good job

Report a concern   February 7, 2023 — Rated 10 out of 10 by R.R. Zerorez Charlotte
What do you like about our products and services?

Very good carpet cleaning process; very good employees!

Report a concern   February 7, 2023 — Rated 10 out of 10 by Amy Cruz Zerorez Charlotte
What do you like about our products and services?

The guy that came out was very friendly and did a great job

Report a concern   February 4, 2023 — Rated 10 out of 10 by C.L. Zerorez Charlotte
What do you like about our products and services?

Excellent job cleaning my carpets and tile! Highly recommend!

Report a concern   February 4, 2023 — Rated 10 out of 10 by George Davis Zerorez Charlotte
What do you like about our products and services?

The service man was knowledgeable and polite. The cleaning was done on time and efficiently. The carpets in all three rooms look great.

Report a concern   February 4, 2023 — Rated 10 out of 10 by G.E. Zerorez Charlotte
What do you like about our products and services?

The techs worked extra hard as they cleaned the rugs.

Report a concern   February 2, 2023 — Rated 10 out of 10 by V.K. Zerorez Charlotte
What do you like about our products and services?

Very professional , Great job! Thank you! I have given your companies info to two neighbors.
Tray was great!

Report a concern   February 1, 2023 — Rated 10 out of 10 by Pat Gallagher Zerorez Charlotte
What do you like about our products and services?

Zerorez is the only carpet cleaning service we've used for years. When we leave a messaged requesting service, Zerorez responds early on the following business day to set up the appointment.

The sales person who answers the phone determines the service(s) needed and researches the best price, including any current discounts available.

On the day arranged, a technician calls about half an hour before the service to report the exact time of arrival. Without exception, the technicians are professional, prompt, cordial, and great communicators, and it's clear that the office has relayed the customer's request in detail. On arrival, the technician examines the carpet to be cleaned so as to ascertain the degree of soil and identify the types of stains that require special treatment.

I need "emergency" cleaning service due to my dog's illness on 01/31/2023. Zerorez was able to schedule the cleaning for the very next day.

The work is accomplished well and without delay. ITS FAST! There is no odor to the cleaning solutions used, and the carpet is TOTALLY clean and soft to the touch. (It's amazing, the stains that they deal with, seemingly effortlessly!)

Zerorez carpet (and furniture) cleaning is worth every penny.

Report a concern   February 1, 2023 — Rated 10 out of 10 by B.W. Zerorez Charlotte
What do you like about our products and services?

Very punctual and polite. The technician did a great job. Looks fantastic.

Report a concern   February 1, 2023 — Rated 10 out of 10 by J.A.S. Zerorez Charlotte
What do you like about our products and services?

No residue

Report a concern   January 31, 2023 — Rated 9 out of 10 by C.G. Zerorez Charlotte
What do you like about our products and services?

I love that it is clean without any chemical smells.

Report a concern   January 30, 2023 — Rated 10 out of 10 by M.S. Zerorez Charlotte
What do you like about our products and services?

The experience overall has been 10 out of 10. Will totally come back to do business with you guys. Thank you for the amazing experience.

Report a concern   January 30, 2023 — Rated 10 out of 10 by M.G. Zerorez Charlotte
What do you like about our products and services?

Great job

Report a concern   January 29, 2023 — Rated 9 out of 10 by K.D. Zerorez Charlotte
What do you like about our products and services?

Justin was very knowledgeable and did a great job!

Report a concern   January 29, 2023 — Rated 10 out of 10 by M.H. Zerorez Charlotte
What do you like about our products and services?

Beautiful job by Jason.

Report a concern   January 28, 2023 — Rated 10 out of 10 by Kim Cino Zerorez Charlotte
What do you like about our products and services?

From start to finish Zerorez is the absolute BEST! I thought for sure this was going to be the year I would have to rip my carpets out because of some stains from my dog, but nope! Thanks to Zerorez they practically look new again! Thanks for doing such a great job! Justin, I will be requesting you again for sure!

Report a concern   January 28, 2023 — Rated 10 out of 10 by K.A.M. Zerorez Charlotte
What do you like about our products and services?

Carpet looks and feels great--probably the best since we bought the house!

Report a concern   January 27, 2023 — Rated 10 out of 10 by R.M.B. Zerorez Charlotte
What do you like about our products and services?

Your technician and your product done a fantastic job. Thank you for your services.

Report a concern   January 26, 2023 — Rated 10 out of 10 by June Hyland Zerorez Charlotte
What do you like about our products and services?

Ease of making reservation.
Friendly and professional demeanor of staff.
Timely contact throughout.
And of course, great job of cleaning carpet and rug!

Report a concern   January 25, 2023 — Rated 10 out of 10 by K.H. Zerorez Charlotte
What do you like about our products and services?

You do a great job cleaning my carpets.

Report a concern   January 23, 2023 — Rated 10 out of 10 by Erica Smith Zerorez Charlotte
What do you like about our products and services?

Our tech called before coming to let us know ETA. He was on-time. Walked through the house with us (as this was our first time) to show him some areas of concern. He got started right away, gave us a cleaning time frame and was done within that time. Carpets looked and smelled great! Took the time to go over post cleaning care, dry time etc. Our carpet looks new again, especially in the high traffic areas. All of our stains (except for 1- which does look better which he was up front about the possibility of not completely getting out) are gone! Love the science behind their cleaning as well as safety for my pets. It was cost effective for us as well! Highly recommend!


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