Zerorez Charlotte
5307 Marshall Air Drive
Charlotte
NC 28217
United States

Client Testimonials

Report a concern   October 28, 2016 — Rated 10 out of 10 by M.H. Zerorez Charlotte
What do you like about our products and services?

Your service technicians are so pleasant and efficient. This is the 2nd time I've used your service, and had two different techs, and each of them was outstanding.

Report a concern   October 27, 2016 — Rated 10 out of 10 by M.B. Zerorez Charlotte
What do you like about our products and services?

On time. Courteous. Great job!

Report a concern   October 26, 2016 — Rated 10 out of 10 by K.W. Zerorez Charlotte
What do you like about our products and services?

That the products actually work. Very friendly and professional techs.

Report a concern   October 25, 2016 — Rated 10 out of 10 by M.J. Zerorez Charlotte
What do you like about our products and services?

The special pet treatment ! And being on time and place smelled finally clean

Report a concern   October 25, 2016 — Rated 10 out of 10 by M.H. Zerorez Charlotte
What do you like about our products and services?

The guys were so professional and everything was great . I will use your services again

Report a concern   October 25, 2016 — Rated 10 out of 10 by Gary Glatz Zerorez Charlotte
What do you like about our products and services?

The carpets came out very clean and there was no chemical smell in the house.

Report a concern   October 24, 2016 — Rated 9 out of 10 by F.B. Zerorez Charlotte
What do you like about our products and services?

I set up the appointment for my mother-in-law because I had used your company in the past and was pleased with the service and the final outcome. As for the appointment for my mother-in-law...the technician that came out was relatively new with your company and my not have been fully aware that you will move furniture weighing 60 pounds or less. He was pretty adamant about not moving anything, but at her insistence, he did. We called because hot wax had been spilled in a corner of the room, it was between a small end table and the wall. The end table is right beside the couch. He did get a little of the wax up and told her how he got it up if she wanted to remove it all. He went on to clean the other rooms and left. Later in the afternoon the carpet had pretty much dried and she noticed that there was a very noticeable spot at the base of her swivel chair that had not been cleaned. So I called back and set up a return appointment. I just got a call from my mother-in-law (she's 84 yrs. old). She said that the person that came out is a general manager and that he got all the wax out of the carpet and also moved the chair where the spot was and also moved the other chair in her living room and cleaned under it as well. She is very pleased now.
Thank you for getting back out so quickly and making the situation right. We really appreciate your customer service.

Report a concern   October 24, 2016 — Rated 10 out of 10 by S.G. Zerorez Charlotte
What do you like about our products and services?

I was impressed by the professionalism of the gentleman who performed our service. (his name started with an A--Arthur???) He was very thorough and our upholstery and carpet came out amazing! I would have never known of you if not for the Matt & Ramona Show.

Report a concern   October 23, 2016 — Rated 10 out of 10 by E.C. Zerorez Charlotte
What do you like about our products and services?

Sante was very detailed when presenting options and pricing, and also set clear expectations as to results. I was impressed by his professionalism, positive and enthusiastic attitude, and strong work ethic. He also seemed a sincerely nice person, and was very empathetic and respectful.

Report a concern   October 23, 2016 — Rated 10 out of 10 by N.C. Zerorez Charlotte
What do you like about our products and services?

My carpet looks fantastic! It looks brand new. Santana did a great job!

Report a concern   October 23, 2016 — Rated 10 out of 10 by L.T. Zerorez Charlotte
What do you like about our products and services?

Your technician Francisco Santana was polite, personable and eager to ensure my satisfaction with the job. The carpets looked wonderful when he was through. We had one area with some dog urine. The next day I noticed a smell. Francisco called and asked how things were and I mentioned it. He came out within several hours and treated the carpet again. His dedication was impressive. We will most definitely be using Zerorez again and will recommend your company to all our friends.

Report a concern   October 23, 2016 — Rated 10 out of 10 by D.R. Zerorez Charlotte
What do you like about our products and services?

It worked very well and my carpets are like new. The young man was very nice and explained everything perfectly. I am planning to use your service again and recommend to others. Thank you!

Report a concern   October 23, 2016 — Rated 10 out of 10 by A.G. Zerorez Charlotte
What do you like about our products and services?

Personable and knowledgeable technicians. Special attention given to problem areas and high traffic areas to get the best possible results.

Report a concern   October 23, 2016 — Rated 9 out of 10 by S.P. Zerorez Charlotte
What do you like about our products and services?

Timely arrival and clean carpet!

Report a concern   October 22, 2016 — Rated 10 out of 10 by Theresa Carper Zerorez Charlotte
What do you like about our products and services?

I enjoyed the person who took care of cleaning my carpets.. He really went above and beyond. I cannot comment on the Zerorez quality just yet because I have noticed in the past with other companies that the stains start to come back after about 3 weeks to a month and so I am going to have to wait to give that kind of feedback.. But the man who did the service was excellent and really has great customer service skills.

Report a concern   October 21, 2016 — Rated 9 out of 10 by B.H. Zerorez Charlotte
What do you like about our products and services?

service very good.

Report a concern   October 21, 2016 — Rated 9 out of 10 by B.H. Zerorez Charlotte
What do you like about our products and services?

service very good

Report a concern   October 21, 2016 — Rated 10 out of 10 by L.S. Zerorez Charlotte
What do you like about our products and services?

it worked

Report a concern   October 21, 2016 — Rated 10 out of 10 by Angela Moore Zerorez Charlotte
What do you like about our products and services?

I was impressed with how clean the high traffic areas of my carpet cleaned up and how quickly it dried and there was no excess water left in the carpet to create a bad smell.

Report a concern   October 19, 2016 — Rated 10 out of 10 by R.H. Zerorez Charlotte
What do you like about our products and services?

Very little mess and end product looks great.

Report a concern   October 18, 2016 — Rated 9 out of 10 by M.B. Zerorez Charlotte
What do you like about our products and services?

The Technician worked very hard to remove some stains.
I think I still have some issues with stain, but they are better.

Report a concern   October 16, 2016 — Rated 10 out of 10 by B.M. Zerorez Charlotte
What do you like about our products and services?

Cleans well and drys fast

Report a concern   October 15, 2016 — Rated 10 out of 10 by C.H. Zerorez Charlotte
What do you like about our products and services?

Great job and workers

Report a concern   October 12, 2016 — Rated 10 out of 10 by L.M.S. Zerorez Charlotte
What do you like about our products and services?

I always get great service from Zerorez and feel the products are safe. The service guys are always able to remove stains and dirt from from rugs and carpets. The tile and grout service I just received was equally impressive.

Report a concern   October 10, 2016 — Rated 10 out of 10 by B.H. Zerorez Charlotte
What do you like about our products and services?

The two technicians; Art and Santana that came out to clean our carpet was very professional and they both definitely provided excellent customer service. They were VERY thorough and diligent in performing the task at hand. I would specifically request them in the future for carpet cleaning. They are a great representation for your company.
Kudos to them!!!

Report a concern   October 9, 2016 — Rated 10 out of 10 by V.W. Zerorez Charlotte
What do you like about our products and services?

The persons that came on Friday were extremely nice and helpful!

Such speedy and efficient work!

thanks!

Report a concern   October 8, 2016 — Rated 10 out of 10 by M.G. Zerorez Charlotte
What do you like about our products and services?

Art did a great job!

Report a concern   October 7, 2016 — Rated 10 out of 10 by O.A.H. Zerorez Charlotte
What do you like about our products and services?

Non toxic and always gets the pet urine out of our carpets

Report a concern   October 7, 2016 — Rated 10 out of 10 by T.F. Zerorez Charlotte
What do you like about our products and services?

Cleaned very well and was 99% dry by the next morning.

Report a concern   October 7, 2016 — Rated 10 out of 10 by Drew Becker Zerorez Charlotte
What do you like about our products and services?

I was extremely pleased at the job that was done. The 2 technicians where prompt, courteous, and knew exactly what they where doing. They even removed an old coffee stain that ran the length of the stairs. Job well done!!!


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