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based on 18583 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job. Technician was very friendly and knowledgeable
Mr. Sam was very professional and competent.
On time efficient and pleas
Workers were in touch and right on time
Your promptness and friendliness and products are excellent!
I appreciated the service that cleaned my carpet well. Dried in a reasonable length of time
and I felt Thomas Bunnell was an excellent worker. I will return when I need an outstanding
cleaning job on my carpets. My former cleaning man for about 20 years passed away and I
did not know who to call. My cleaning lady recommended your Company and I am grateful
to her in helping me get your Company.
I will gladly recommend your organization. Thank you for letting me feel comfortable about
having guests in my home again.
Norma B.
very well done and courteous.
Affordable, strong customer service, good communication throughout the process, friendly technicians, and they are on time
It’s very clean with no toxic residues. They have cleaned our carpets twice and we are very pleased with the results.
The service man was very good. He did more than expected, was curious and kind. Our carpeting looks great.
Friendly service and great price.
Great customer service and staff!
Nathan worked hard and definitely enjoys his job. I would definitely recommend him to anyone.
Noah did an outstanding job! He was very kind, professional, and informative during the cleaning and really went the extra mile to make sure we were satisfied with the service. Great job, Noah!
Very pleased. They did a great job!!
Great service!
We have had Zerorez clean our carpets for the last several years and have been very satisfied. This year the representative arrived early which we appreciated but finished in less than 30 minutes. I had shown him 2 spots that we knew needed extra attention and unfortunately those areas were unchanged when he left
Work was done very professionally. Rugs and stairs cleaned up well.
My carpets always look great after they’ve been cleaned/treated…
The team who cleaned our condo were educated and took the time to explain the process. A friend recommended Zerorez to us and we will recommend them to others as well!
I like the cleanliness and softness of the carpet after cleaning. I appreciate the technician’s attention to what needs extra attention.
$1,700 for 5 hours of work is too much for 5 hours of work. I understand cost, travel time, overhead and making a profit but this was an extreme cost. If it was $1,000, I'd say expensive but i understand...
The main reason for using your company was because one of our rooms had a number of stains that needed removed. We decided to go with your 3 room deal being offered. Of the 3 rooms we had cleaned, one room’s stain was slightly better ( which I was pleased), the second room smelled better (didn’t really have any stains, carpet just needed a refresh); however, my 3rd room (main reason for calling) looked somewhat better when the technician walked me through the room when the carpet was still damp. Stains still remained, but the brilliance of the stains color appeared lessened…which I was ok with. The total cost was slightly over $400 (more than I expected). The reason for my low rating is because once my main room’s carpet completely dried, the brilliance of ALL the stains color looked the same as they initially did before your treatment. That upset me. The main reason for calling ZeroRez was to remove multiple stains in “a room”, and unfortunately after the carpet completely dried, my husband and I so NO DIFFERENCE (however the service cost us multiple hundreds of dollars). The technicians were respectful, but the cleaning did not even come close to meeting our expectations.
Fix your Ai Bot so that he doesn’t schedule two promos instead of one and then the service man tells me my scheduled pricing is wrong!
Quick, fast, thorough services - Chris was outstanding!
You did a fantastic job.
Thanks
While I appreciate having someone sent out to redo the carpets......it just made no sense to me for the tech to bother putting on shoe covers when he came in, only to then go outside with the covers on and come back in with dirty shoe covers and walk on the newly cleaned carpets. Either put new ones on or put new ones over the dirty ones worn outside.
Tech should wear shoe covers when inside home.
Tech was talking on his phone (via ear buds) while performing service. I'm sure he did a nice job but impacts customers confidence that all focus of tech is on service that was paid for.
Very clean and professional.
Very professional. Answered questions.
The carpet is nice and clean now. The technician was friendly, professional and knowledgeable.