Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18362 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 8, 2020 — Rated 10 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

I was really happy with the product pricing and also the extensive number of services that you offer

Report a concern   April 7, 2020 — Rated 10 out of 10 by E.W. Zerorez Indianapolis
What do you like about our products and services?

Arrived promptly. Very courteous. The carpet is very clean. Thank you.

Report a concern   April 7, 2020 — Rated 10 out of 10 by Sandra Litzelman Zerorez Indianapolis
What do you like about our products and services?

Chase was very professional and answered all our questions before he started. Products smelled fresh and clean. Quick drying

Report a concern   April 7, 2020 — Rated 10 out of 10 by C.I. Zerorez Indianapolis
What do you like about our products and services?

John was great. And, our 11 year old carpet continues to look great thanks to zerorez

Report a concern   April 7, 2020 — Rated 10 out of 10 by M.D. Zerorez Indianapolis
What do you like about our products and services?

quick and organized, technician was respectful

Report a concern   April 7, 2020 — Rated 10 out of 10 by S.L.D. Zerorez Indianapolis
What do you like about our products and services?

The service was excellent. Our technician was very thorough and made sure we were satisfied with each area before moving on.
Scheduling was also great. I wanted to get all of our carpet cleaned and she worked with me to get the best value for my money.

Report a concern   April 5, 2020 — Rated 10 out of 10 by Steve Sortore Zerorez Indianapolis
What do you like about our products and services?

On time and the work was done in a timely manner. Chase did a great job explaining the floor treatments, as well as performing the work. Great job!

Report a concern   April 5, 2020 — Rated 10 out of 10 by J.L. Zerorez Indianapolis
What do you like about our products and services?

Chase did a great job! Thanks

Report a concern   April 5, 2020 — Rated 10 out of 10 by Stacy Preston Zerorez Indianapolis
What do you like about our products and services?

Professional, did a great job getting out pet stain/smell, and overall the carpets look amazing! Will use this service again.

Report a concern   April 5, 2020 — Rated 7 out of 10 by T.W. Zerorez Indianapolis
What could we do to improve?

Chase could not get his solution equipment to work so offered to clean carpets using his hand solution tool. He said it would clean as well but would just take longer. I opted for this because I wanted my carpets cleaned that day but I don't think it cleaned as well. Then after he left, my husband and I were looking at the carpets and discovered a small spot that was still on the carpet and saw that Chase had not cleaned under the end tables, even after I had asked him to let me know when/if he wanted me to move the tables so he could clean under them. The carpet was dry under the tables. We also told him to pay special attention to the edges of the carpet in the great room because they get extra soiled, and he did spot them, but they still look dirty. Chase was a hard worker but I think he was limited because his equipment was not working properly.

Report a concern   April 4, 2020 — Rated 10 out of 10 by Amber Christy Zerorez Indianapolis
What do you like about our products and services?

Adonis was wonderful, polite, on time, and answered any question my husband or I had. We will have them return and recommend this company to friends and family.

Report a concern   April 4, 2020 — Rated 10 out of 10 by P.S. Zerorez Indianapolis
What do you like about our products and services?

Brad Kimmel was great explaining the cleaning process, services available, and pricing options. He was extremely professional and friendly!

Report a concern   April 4, 2020 — Rated 10 out of 10 by J.N. Zerorez Indianapolis
What do you like about our products and services?

Professional person for our cleaning. Took time for asking questions of us as well as us having an opportunity of questions. Gave us quotes on additional work on area rugs. When work complete, had the opportunity to inspect the job. Pleased with outcome. Did respect the rules on distancing and mask wearing for this difficult time.

Report a concern   April 4, 2020 — Rated 10 out of 10 by K.R. Zerorez Indianapolis
What do you like about our products and services?

Your Service is wonderful! I received a phone call before the gentleman arrived stating when he would arrive which was exactly what was scheduled. He was professional, friendly, and explained what he was going to do. I am amazed how great our carpets look. Thank you for such excellent quality of work and outcome.

Report a concern   April 3, 2020 — Rated 10 out of 10 by N.S. Zerorez Indianapolis
What do you like about our products and services?

I think Zerorez did an excellent job of cleaning our carpet. The technician was on time and did a very thorough job. Would recommend Zerorez.

Report a concern   April 3, 2020 — Rated 10 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

Matt was very professional in every way. He was very careful not to damage our walls with the hose since we had just recently painted.

Report a concern   April 3, 2020 — Rated 8 out of 10 by D.D. Zerorez Indianapolis
What could we do to improve?

More time spent on the troubled spots

Report a concern   April 3, 2020 — Rated 10 out of 10 by D.B. Zerorez Indianapolis
What do you like about our products and services?

Very professional, great service. My carpet looks great!

Report a concern   April 2, 2020 — Rated 10 out of 10 by Mark Kowal Zerorez Indianapolis
What do you like about our products and services?

We've been very happy with the technicians that have performed the service. They are very polite, clean, careful, and helpful. Thank you for always taking care of our carpets.

Report a concern   April 2, 2020 — Rated 10 out of 10 by G.B. Zerorez Indianapolis
What do you like about our products and services?

Your cleaning process left my carpet looking great with no residue left behind and the technician was very thorough, informative and professional!

Report a concern   April 2, 2020 — Rated 10 out of 10 by Beth Beasley Zerorez Indianapolis
What do you like about our products and services?

Very nice worker. Explained everything great. Really took time and cared.

Report a concern   April 2, 2020 — Rated 5 out of 10 by M.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Hello! Initially, I was very pleased with our cleaned carpets and the associate who provided the service was extremely pleasant. We decided to have our carpets cleaned by Zerorez to give our baby a clean and safe place to crawl. Unfortunately, a few days following the service, all of the carpets that were cleaned started to shed severely. I was constantly picking up bits of carpet and finding them in my baby's hands. Once I had to pull a couple from her mouth, we decided the best thing to do was rip out all of the carpet and replace it for her safety. Because of this, I do feel like I wasted money on a service that ultimately costed us much more than we planned on.

Report a concern   April 2, 2020 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

How quickly the carpets dried and how clean they looked afterwards.

Report a concern   April 1, 2020 — Rated 10 out of 10 by A.F. Zerorez Indianapolis
What do you like about our products and services?

Thank you for getting the stains out of our brand new carpet and for making our upholstery look like new! I love that Zerorez does not soak the flooring and furniture, and everything is dry within a couple of hours. It also leaves everything smelling so fresh and clean. Thank you also to the service technician, who was friendly and informative.

Report a concern   April 1, 2020 — Rated 10 out of 10 by C.D. Zerorez Indianapolis
What do you like about our products and services?

Customer service was great - made sure I was informed and satisfied with the service. Your service rep answer all my questions & my carpet looks great!

Report a concern   March 31, 2020 — Rated 10 out of 10 by Marcia Kessler Zerorez Indianapolis
What do you like about our products and services?

The gentleman who cleaned our carpets was thorough and took his time. He covered his shoes, wore gloves, and wiped down everything he may have touched. Carpets dried quickly. Recommend highly.

Report a concern   March 30, 2020 — Rated 10 out of 10 by Jeff Lowe Zerorez Indianapolis
What do you like about our products and services?

Our technician was the ultimate professional. Matt did an incredible job cleaning our spaces and we will definitely use your service again

Report a concern   March 30, 2020 — Rated 10 out of 10 by B.F. Zerorez Indianapolis
What do you like about our products and services?

Punctual, professional and green.

Report a concern   March 30, 2020 — Rated 8 out of 10 by K.V. Zerorez Indianapolis
What could we do to improve?

Not sure - I could still smell urine in one of the bedrooms and I was told it didn't need anything other than the spot treatment. Otherwise it was good.

Report a concern   March 30, 2020 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

I like the products used, the convenience of scheduling, the discounts and the friendly service


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