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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Arrived promptly. Very courteous. The carpet is very clean. Thank you.
Chase was very professional and answered all our questions before he started. Products smelled fresh and clean. Quick drying
John was great. And, our 11 year old carpet continues to look great thanks to zerorez
quick and organized, technician was respectful
The service was excellent. Our technician was very thorough and made sure we were satisfied with each area before moving on.
Scheduling was also great. I wanted to get all of our carpet cleaned and she worked with me to get the best value for my money.
On time and the work was done in a timely manner. Chase did a great job explaining the floor treatments, as well as performing the work. Great job!
Chase did a great job! Thanks
Professional, did a great job getting out pet stain/smell, and overall the carpets look amazing! Will use this service again.
Chase could not get his solution equipment to work so offered to clean carpets using his hand solution tool. He said it would clean as well but would just take longer. I opted for this because I wanted my carpets cleaned that day but I don't think it cleaned as well. Then after he left, my husband and I were looking at the carpets and discovered a small spot that was still on the carpet and saw that Chase had not cleaned under the end tables, even after I had asked him to let me know when/if he wanted me to move the tables so he could clean under them. The carpet was dry under the tables. We also told him to pay special attention to the edges of the carpet in the great room because they get extra soiled, and he did spot them, but they still look dirty. Chase was a hard worker but I think he was limited because his equipment was not working properly.
Adonis was wonderful, polite, on time, and answered any question my husband or I had. We will have them return and recommend this company to friends and family.
Brad Kimmel was great explaining the cleaning process, services available, and pricing options. He was extremely professional and friendly!
Professional person for our cleaning. Took time for asking questions of us as well as us having an opportunity of questions. Gave us quotes on additional work on area rugs. When work complete, had the opportunity to inspect the job. Pleased with outcome. Did respect the rules on distancing and mask wearing for this difficult time.
Your Service is wonderful! I received a phone call before the gentleman arrived stating when he would arrive which was exactly what was scheduled. He was professional, friendly, and explained what he was going to do. I am amazed how great our carpets look. Thank you for such excellent quality of work and outcome.
I think Zerorez did an excellent job of cleaning our carpet. The technician was on time and did a very thorough job. Would recommend Zerorez.
Matt was very professional in every way. He was very careful not to damage our walls with the hose since we had just recently painted.
More time spent on the troubled spots
Very professional, great service. My carpet looks great!
We've been very happy with the technicians that have performed the service. They are very polite, clean, careful, and helpful. Thank you for always taking care of our carpets.
Your cleaning process left my carpet looking great with no residue left behind and the technician was very thorough, informative and professional!
Very nice worker. Explained everything great. Really took time and cared.
Hello! Initially, I was very pleased with our cleaned carpets and the associate who provided the service was extremely pleasant. We decided to have our carpets cleaned by Zerorez to give our baby a clean and safe place to crawl. Unfortunately, a few days following the service, all of the carpets that were cleaned started to shed severely. I was constantly picking up bits of carpet and finding them in my baby's hands. Once I had to pull a couple from her mouth, we decided the best thing to do was rip out all of the carpet and replace it for her safety. Because of this, I do feel like I wasted money on a service that ultimately costed us much more than we planned on.
How quickly the carpets dried and how clean they looked afterwards.
Thank you for getting the stains out of our brand new carpet and for making our upholstery look like new! I love that Zerorez does not soak the flooring and furniture, and everything is dry within a couple of hours. It also leaves everything smelling so fresh and clean. Thank you also to the service technician, who was friendly and informative.
Customer service was great - made sure I was informed and satisfied with the service. Your service rep answer all my questions & my carpet looks great!
The gentleman who cleaned our carpets was thorough and took his time. He covered his shoes, wore gloves, and wiped down everything he may have touched. Carpets dried quickly. Recommend highly.
Our technician was the ultimate professional. Matt did an incredible job cleaning our spaces and we will definitely use your service again
Punctual, professional and green.
Not sure - I could still smell urine in one of the bedrooms and I was told it didn't need anything other than the spot treatment. Otherwise it was good.
I like the products used, the convenience of scheduling, the discounts and the friendly service

I was really happy with the product pricing and also the extensive number of services that you offer