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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything! Adonis was friendly and professional! He was punctual, in fact early which was great! He did a wonderful job! Even got out pet stains that I have struggled with. With no residue I expect the carpets to remain cleaner for a longer period of time. Thanks!!!!
Ease of service & no harsh cleaning chemicals
May have been our fault, but carpet did not clean. It smells better but no improvement in the look.
My carpet is 10 years old looks like new. I have had mine cleaned twice with 2 different service men. I seen no difference in how they cleaned. They are well trained.
My carpets look and feel great. We had wine stains that another carpet cleaner had tried and failed to remove. There is some stain left, but so faint that it's almost new again. There was also some kind of ink or very black stain that was completely removed.
The biggest thing you could work on is the preparation required. It felt like a lot of work, particularly in moving chairs and small furniture. I get that you don't want to sign up your cleaners for moving a lot around, but I've never been directed to do as much prep with other cleaners. If I was older or less able, I would choose a different cleaner based on the instructions.
John did an outstanding job from pre arrival to finish, A+++
Adonis was on time, hard working and efficient. He addressed all my spots and main concerns. Adonis even cleaned a bathroom of tile for free and it looks AMAZING! I always appreciate the techs using corner guards, the zrlifter, the fan and shoe covers. Another plus today with Adonis was he wore his COVID-19 mask and had gloves on during the cleaning to ensure the safety of my wife and kids while in the home today. I'll definitely ask for Adonis again in the future! Thanks Adonis and Kate for the great service!
the professional approach by the technician Adonis Dowbor and the non-toxic alkaline-water base natural solution. I look forward to next spring cleaning. Thank you...
Excellent work, great results, careful technicians, reasonable price.
Love the 30 day satisfaction guarantee. Good service and quality for the cost.
Excellent service and love that my carpets r clean without a lot of chemicals
Very knowledgeable regarding carpet and carpet cleaning. Virtual no smell after cleaning and quick drying.
Efficient and dependable service
Very courteous, professional staff. Have used twice and have been very pleased both times.
Very good job. this is a company and carpet was VERY dirt. Super cleaning job and professional service!
Very pleased with our carpet cleaning. Will use again in the future.
The spot treatment and wonderful smell of the orange scent
The thoroughness of the cleaning process and quality without leaving residue
I was surprised the person that cleaned did not wear a mask and even asked to use my restroom during the covid 19. I think I expected higher standards in that department. He wasn’t even wearing gloves when he took my credit card..
The carpets look amazing! The service techs were fantastic. Couldn't ask for better service.
On time great job
Zac was professional and did an awesome job on the carpets. Will definitely use this company in the future
You all are very thorough. Your technician is always polite, professional and helpful. I’m always impressed with the job you do.
The staff are great. Take care of them during these tenuous times.
Our basement flooded and there were huge water stains. I was really concerned they would not come out. Matt came out and explained the treatment process. He did a fantastic job!!! The stains came out and the carpet looks great! I will definitely use Zerorez again.
There were a couple of spots that were missed one in a corner. Although he was very nice and transparent it seemed like he wasn’t apt to move any furniture even if it was light.
Clean carpet and great technicians.
Technicians knowledgeable and clean
Did a great job, very thorough!
Super quick service. Super friendly
My technician was Chase Mathey. He was truly knowledgeable on carpet cleaning and evaluated my carpet and adapted his techniques and tools to achieve the best outcome. My 8 year old carpet looked almost new when he was finished. I have used Zerorez for this house before and Stanley Steamer at another house. Chase was by far the most effective technician although the other Zerorez technician was good. I will not use Stanley Steamer again based on my experience. It is refreshing to find a service provider who knows his business, takes pride in his work and delivers results. I will use Zerorez when I need carpet cleaning service and I will request Chase Mathey.
i felt like my technician (Tyler) I think, was cleaning his own house. He took time and care. I would like to have him back. I would also recommend him and Zerorez.
Janet