Customer Testimonials

Automatic delivery based on your remote level sensor is nice. We have had good service for 13 years now.

Service Plan and Auto -delivery

Attention to reloading

Takes a little time to get to customer service but when you talk to someone they are very helpful. Technician are on time and do quality work.

I like your customer service, because it is local and every time I've called I have gotten a real live person who has helped me with my issue. I also appreciate the payment plan option as we are on a tight budget. One thing you could improve is allowing us to change our gallons year by year more easily. Right now there are a lot of hoops you have to jump through to do that. So I end up just keeping the same amount as the previous year even if I'm not using as much oil. Still, the oil that I purchased stays mine so I can always use it the following year...

Fast

friendly customer servers and polite furnace servicemen

Many years purchasing oil and propane and having a service plan with Downeast Energy/Superior Plus Propane. The service representatives, service technicians and delivery personnel are all pleasant to work with as to why I continued to be a customer. Everyone I have met over the phone or in person over the years, are outstanding in customer service.

DM
Falmouth, Maine

Service

that we are on automatic delivery and that we are paperless so can just pay bill on line

Friendly employees and prompt service.

Your delivery folks are always very kind and personable. I checked the fuel level and made a mental note to call for a delivery, but didn’t have to call because the next day propane was delivered. Your company does a great job timing when we need a delivery. Thank you!

I never have any concern about receiving my deliveries on time.

Prompt as needed delivery. Helpful customer service agents.

Service and reliability. Thank you!

I get reliable , regular fillups so don't have to worry about running out of oil

I like that I don’t have to worry about running out of propane. And the charge goes directly on my credit card. No worries when I travel. You take care of everything.

I have been with Downeast Energy for so many years. I can’t even remember, and they have always been so kind on the phone to answer any questions to explain anything to me and I so appreciate that the drivers that deliver the oil they couldn’t be nicer. I’m very very pleased with my Downeast Energy family Thank you very much.

Very great services first time ordering propane

Reliability

Efficiency and delivery.

On time easy to schedule

Prompt and fair

Good service!

You have been responsive to our questions and served us well.

Dependable and prompt service.

Prompt response when service is needed.

Local office. Still feels like a family run company

I find the company is great. Very informative as when they are coming to deliver . Also if you have a problem with your furnace the will do there best to take care of your furnace

Very reliable.