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Customer Testimonials
Quick response time
Always there when I need you. Auto fill on heating oil is prompt and courteous.
1. Service calls have been responded to immediately if therre was a problem and in a timely manner for ordinatry service. Service was done cordially, efficiently and thoroughly.
2. Both when we had propane nstalled for our range adn when it was subsequently removed, the work was done with dispatch and neatly
3. Annual renewals of our contract have been explained clearly and with options.
We have never had an issue with deliveries.
Professional …dependable……what more can you ask for.
quick and efficient
Great service. Bob has been extremely helpful over the years I have been with your company
Greetings!
Attention to detail, timely deliveries of propane and fair pricing - the whole complete deal
Thank you
When we first started with Downeast - 2003
Our Sales Rep. Ron Allard had assured that -
We will never have to look beyond Downeast Energy - Until today the promise is on 100%
People are attentive and accommodating.
Customer service by Amber Lee.
IGIT
The representative was friendly, professional and thorough as she researched and answered my questions. I had questions about the new propane tanks that will fuel my new stand-by generator, and also questions regarding my oil deliveries now that we are approaching winter.
I appreciated the information and update on next deliveries.
I feel that I am in good hands with Downeast Energy. Thank you!
I like that I have automatic refill, so don't have to worry about watching the guage on the tank - even though I do. I like the budget plan & that the bill is left after a delivery. Most of my neighbors have natural gas or their own fuel company, so I have no one to refer to.
Always reliable, dependable to autodeliver
I am a new customer. All is good.
Downeast offers timely delivery and responds well in emergencies.
heat !
Efficient and reasonably priced.
The service
In August 2023 we had a furnace issue & called for service. Your repairman came out & repaired the problem right away.
Customer service is very friendly and helpful.
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We never have to worry about our propane tank going empty. Down East is always there!
Very dependable fuel and PP delivery with convenience of automatic payment Techs very competent and very personable.
You deliver it, I burn it then I pay for it.
Very simple
I am impressed by the processing of my request for a new line that serviced my new back up generator. First, the team of installers appeared on the morning of the day we agreed up despite the pouring rain.
They were very professional and thorough and they installed the line, connected the gas line to my back up generator and it was done within two hours. They had given me an estimate prior to the day and the actual cost was spot on.
I am delighted with the work, the professionalism and the thoroughness of the work that was done, They were informed and got the job done!
When my electrician came later in the week to go through the operations of the back up with me, he was very happy with the connection work done. Everything performed well during the dry run with him and I was even more pleased that I could rely on you folks for quality work.
Thank you ! Now, I am ready for power outages like I had not been before!!!
Marianna Casagranda
Have always had a pleasant experience when I need to call in.
My propane needs are taken care of automatically. I don’t have to keep checking to see when to call. I like getting the email that tells me it’s been filled, and the bill is emailed to me. And then my credit card is automatically charged. We travel a lot so I have no worries about my propane needs with Downeast Energy.
I feel great loyalty to Downeast energy. I have been a consistent customer for 20 years as of next month. I appreciate this company for friendly, excellent service such as many visits to service and fix my furnace, prompt oil delivery, and maybe most of all, the soft touch when it comes to taking some extra time to pay for delivered oil. 90% of the time I pay the balance in full before the due date of the first bill, but there have been a few times over the years when I had to pay incrementally over 3 or 4 paychecks to pay off the balance; I was never hassled, and the late fees were surprisingly low. At those tougher times is when my loyalty to Downeast Energy was cemented. Thank you.
Reliable and prompt customer service.
Customer Service is always very nice.
Price, driver friendliness