Customer Testimonials

Service and billing had been pretty lumpy bumpy for quite awhile but has vastly improved during the past year.

We have been customers of Downeast Energy for 25 years & have been content with everything.

Friendly and on time ... never tun out!

The people we meet face to face are always friendly and helpful. The people on the phone, not so much.

Aleays there when I need them. Very responsive

Arrived promptly, the delivery person was pleasant and friendly, remembered my dog's name and mine, and appeared to be happy with what he was doing! All this with snow on the ground and more threatening.

Your real time remote monitoring of tank levels is a fantastic resource, and the numbers appear to be spot on with the levels I observed.

I'm very satisfied.

I was impressed and happy that propane was delivered to my house late on Saturday afternoon before the snow storm and low temperatures. Thank you!

Your billing system needs some improvement. A recent statement of mine had no detail and payment I made recently did not reflect the quick payment discount. It appears that Downeast is still working out the invoicing kinks after merging with Superior Propane.

Your office staff has always been terrific and helpful.

I like that the delivery is fairly speedy after I call for a fill.

Reliability and communication when propane delivered.

Reliable delivery, prompt service.

dependable

Has been solid from day one. Reliable and folks in office are very nice. I liked the fact that they came and topped off my oil even though I was right around 1/2 empty, that spared me a $1000 + bill.

Reliable.

Service plan and cost and auto-delivery

I've had an account with Downeast Energy for over 20 years, and they are always the best!

auto refill and monthly pay program.

I have been a customer for 40 years and sorry you closed all local offices and hope the service will improve as you get get organized but right now it is very difficult to get help on phone or computer . Am looking forward to to things improving again thank you

Dependable oil delivery on auto fill. Furnace cleaning was great. Gentleman listened to my telling him that I heard a clicking noise and he replaced a part during the furnace cleaning! He was very knowledgeable and I was very pleased. Thank you, Eileen Dockendorf

Automatic delivery based on your remote level sensor is nice. We have had good service for 13 years now.

Service Plan and Auto -delivery

Attention to reloading

Takes a little time to get to customer service but when you talk to someone they are very helpful. Technician are on time and do quality work.

I like your customer service, because it is local and every time I've called I have gotten a real live person who has helped me with my issue. I also appreciate the payment plan option as we are on a tight budget. One thing you could improve is allowing us to change our gallons year by year more easily. Right now there are a lot of hoops you have to jump through to do that. So I end up just keeping the same amount as the previous year even if I'm not using as much oil. Still, the oil that I purchased stays mine so I can always use it the following year...

Fast

friendly customer servers and polite furnace servicemen

Many years purchasing oil and propane and having a service plan with Downeast Energy/Superior Plus Propane. The service representatives, service technicians and delivery personnel are all pleasant to work with as to why I continued to be a customer. Everyone I have met over the phone or in person over the years, are outstanding in customer service.

DM
Falmouth, Maine

Service

that we are on automatic delivery and that we are paperless so can just pay bill on line

Friendly employees and prompt service.

Your delivery folks are always very kind and personable. I checked the fuel level and made a mental note to call for a delivery, but didn’t have to call because the next day propane was delivered. Your company does a great job timing when we need a delivery. Thank you!