Customer Testimonials
Nancy’s fast service
When we needed emergency propane the company came out even over the holidays! They have great customer service!
good customer service, good prices
I was contacted by Paulina this passes week regarding a survey I completed. I stated I was not happy with the woman that took my propane order. She was rude and demeaning.
Paulina made the effort to call me not once but twice because I didn’t answer the first time she called. I am very impressed with her customer service, she reassured me that the matter was addressed. I so appreciate her also telling me when I call next time for propane, just ask for Paulina and she will be more than happy to take more order!
Paulina went above and beyond with her customer service! Thank you Paulina
Making a delivery the very next day after my phone call. Showing up promptly in the morning as promised.
Your drivers are always so nice and very good about calling ahead to let us know they are coming--much appreciated. We never worry about the propane levels in our tank, we know your guys are always on top of it
I have never had a negative experience working with your company, from building the house, through about 8 years of heating it, to adding a buried tank for a whole-house generator.
Your delivery service is always responsive/quick. You always remember your code for the gate.
Great people. Friendly and helpful, in the office and in the field.
The only negative I can think of is that your propane truck leaks oil or a similar fluid. It left a spot on the pavers in the driveway. Better to park on the asphalt, pointed downhill.
Thanks.
-First name removed
No
fast and seamless with the online requests
Very good service. Friendly staff. Happy with everything.
Especially your employee John .very frofessionally talk and take care the buisness.
The young lady I spoke to on the phone was very helpful and processed my request for a delivery quickly. The gentleman that delivered the propane was great 👍.
That's for the quick service.
We do not run out of propane!
I like that you are prompt in delivery but I do not like the price of your propane. You used to be the lowest up in the Feazier Mountain area and now you are the most expensive since being taken over by Superior!!!
Excellent service from both Tim and the delivery gentleman. Thank you, First name removed
courteous but very high prices
I recently found my bill outside near my propane tank - not somewhere I think to look! It was flapping in the wind and wet from snow, despite the plastic bag it was housed in. I didn’t know I had received a propane delivery as, I had not received an email or text notifying me. Since I had not received a full since January 2021 - my jaw dropped when I read the total over $700!!! I immediately called Western to find out 1. Why I hadn’t received a notification of a delivery to prepare me 2. Could I set something up for the future, so I would having time to budget and 3. Would I be able to make two payments one this month and the second next.
A delightful young lady called Sam answered my call and happily explained how their system works, set me up with future text alerts and made a note on my account I would be making two payments.
Big exhale… thank you Western Propane - you set my mind and check book at ease!
Service is prompt ; local contact people; always friendly, cooperative and accommodating
The service agent on the phone at the Santa Maria office was very helpful and responsive. Delivery man was also professional and helpful. A good company to do business with.
My last delivery was 3 or 4 days late, but we had snow so I understand the why. I did hear that your price is high, have you compared what other companies are selling propane for?
Keeping my tank supplied.
I called the office in the morning to let them know I was at 30% so will need a refill sometime soon. Later that day I had a full tank-
Great response and customer service.
Our tank was empty, fortunately our local propane company sent someone out that day to fill our tank and light our pilots. Thanks
Fantastic service! The technicians are friendly and knowledgeable. Jesus, the Plant Manager is understanding and helpful! Thank you!
Great service
I love that a real person answers the phone and always so helpful. Really love this company.
on time. did what promised. fare price
excellent service. They even brought me gas one night when my tank ran out in the evening. The driver even stayed until he was sure all my appliances where working.
The drivers and office staff are very friendly and professional.
John the service tech is the best!