Customer Testimonials
We have been using Western since moving here in 2017, and I’d like to point out that the staff at the Lebec and Santa Maria Ca facilities are extremely helpful and treat their customers with respect!
We always receive top notch service when we need it. And even though the price of LPG has made it very difficult to manage on a fixed budget, they have made it just a little easier.
We would recommend you to anyone!
Thank you,
The Rieth’s
Ease of use, fast service
Whenever I have a question or concern, it is always answered promptly and respectfully.
delivery drivers and office staff are friendly and helpful.
they are so friendly and patient and act like they want to please
Nice people. Fair price.
Professional
Western has taken good care of me. Especially, when I was "almost out" of propane a couple of times and we got a delivery squeeze in.
reliable
The staff are very accommodating and friendly.
Office staff and drivers are always helpful and friendly. Deliver service is always in a timely manner.
The service is reliable and trouble-free. The one time we ran out of propane on the weekend, the manager made an emergency delivery on Saturday night.
They are knowledgeable and very helpful 🙂
Prompt courteous and correct service
The service of Mario’s delivery is the best. He continue to service with a smile and it feels like 500 degrees outside
u listen to my needs. I recommended Denna Cooper to u guys. and others around me..
Easy to schedule online and fast delivery!
Reliable. Easy to contact with questions.
Drivers and office folks are very friendly. Service is quick. It seems that the company treats its employees well and that flows down to your customers in their great attitudes.
Customer service … fast delivery
Have been with you all for about 9 yrs, excellent service up until this last fill up. Gentleman who came out was GREAT, he's always friendly and professional.
Ordered my fill up at least a month ago, you charged my credit card immediately and I didn't get service for a month.......not happy about that and according to my account it's COD....very
confused. Called your office three times for updates and one of your ladies in the office was to have called me back on Friday, 8/15, or that next Monday worse case.........never heard a word. Called on this last Friday, 8/19, was told I was scheduled for 8/23--got it.
I can't be the only client having issues with your system.
Thank you,
First name removed
Steadfast reliability. Western Propane responds when called upon. Their service employees are courteous, professional and always provide documentation of the day's delivery.
Great service and respond quickly!
It great to place a order an you show up on time!
We forgot to check our tank and found we had no propane one evening. No hot shower for us! Left message on the WP answering device immediately. WOW! The next morning we received a call advising us they were sending a truck out immediately! Can't beat service like that! Outstanding customer service!
Whenever I need anything at all, the office staff is so kind I actually can't believe I'm talking to people. They make everything so easy. I haven't experienced this level of courtesy and care in years!!! Thank you. Especially the girls. Sorry guys. I wish I could remember specific names. Is there someone with a first letter M in the office? Thank you to everyone.
I was in a fix last winter and had run out of propane, without noticing it.
I started to feel cold in the afternoon and asked if I could get a delivery.
It was a friday night.
I told customer service that I was 83 and needed it for my cooking and fireplace.
She arranged for a truck to come to my house completely off schedule
They showed up with the propane truck at 9 pm that night and filled it.
I wasn't expecting for you to do it so quickly. I was thrilled.
I like your driver, Mike, he never bothers me, only leaves paper at my door when he is done.
Great customer service!
friendly
efficient
reliable
Prompt and reliable service. Has never failed to keep me stocked with propane.