Customer Testimonials
We value and appreciate very much the outstanding customer service given to us by Mr. Thomas McGinnis. He is a very rare, classy gentleman who goes out of his way to be helpful. Whenever you call him, day or evening, he responds to you in a matter of minutes. And even after driving a very long distance to our home, he is always cheerful and most pleasant. We are really very much impressed with his service and really appreciate that.
Also, your other staff members, Nancy, Paul & Bob, are most pleasant and helpful. They are also willing to go out of their way to provide you with the best service possible. They all handle the client with kid gloves.
How can you beat such service from a wonderful group of people?
You came out and made sure I had no leaks before refilling my tank. Safety is everything! Thank You!
I have and I was supposed to get a discount and nothing. So I don't get that part.
You show up when you say that you’re going to.
Saved us from running out when we had company
Thank you
We have gas and live very rurally. Western was not able to deliver during the rains due to our road stranding us for 11 days. They came out very soon after we were able to use the road. So appreciative!
Every employee I’ve interacted with has been very knowledgeable, courteous and friendly. The person who installed my tank was on time and knew what he was doing.
You have kept our tank full and checked on a regular basis. Thank you.
You are attentive
.. .GREAT PEOPLE
Great, responsive customer service. Jesus called when he said he would, he returned calls, he came when he said he would. He was polite, courteous and knowledgeable.
Fast service, employee very nice and respectable of my property.
nice people, excellent service
Friendly and helpful customer service and you actually show up for deliveries on time unlike another company on the hill that’s notoriously MIA.
Prompt response in an emergency. Checking the home and reigniting anything that may have gone out during the emergency. The capable and polite driver/technician.
Rev. Chris Faulconer
Service is excellent!!!
Fast service. Courteous office and delivery staff. A completely dependable company for a homeowner's needs.
Propane costs are a bit high but service is excellent
You know when I’m low and you arrive. Drivers are so friendly and office staff is awesome! Thank you for everything you do.
Jana
I wish I asked for the drivers name. He was so professional, detail oriented and friendly. I have never had such a good experience with a service professional. He came prepared with his own indoor shoes as its been pretty wet outside. (who does that?!) He stayed and took the time with relighting the pilot and making sure my hot water heater was reset and properly working. He gave me lots of tips and advice. He has clearly worked with your company for many years as he clearly knew how to answer every question. I would snatch this person if I had a position for him with my company!
Your on time and not worried about running out of fuel..
Customer service on the phone is always exceptional and friendly and driver’s/ deliverers are always very professional.
You all are great and were prompt and provided the service we needed.
Thank you
Reliable, fair, and friendly service
Excellent service with friendly and professional staff.
Super great customer service.
We callled for a refill and they showed up as promised.
Delivery on time!
office staff are always very friendly when I call to have our tank refilled. The drivers are always friendly as well.
My apologies...I wrote a bad reveiw because I mistook your company for another company. We are very happy with the service you provide.