Customer Testimonials
Especially your employee John .very frofessionally talk and take care the buisness.
The young lady I spoke to on the phone was very helpful and processed my request for a delivery quickly. The gentleman that delivered the propane was great đź‘Ť.
That's for the quick service.
We do not run out of propane!
I like that you are prompt in delivery but I do not like the price of your propane. You used to be the lowest up in the Feazier Mountain area and now you are the most expensive since being taken over by Superior!!!
Excellent service from both Tim and the delivery gentleman. Thank you, First name removed
courteous but very high prices
I recently found my bill outside near my propane tank - not somewhere I think to look! It was flapping in the wind and wet from snow, despite the plastic bag it was housed in. I didn’t know I had received a propane delivery as, I had not received an email or text notifying me. Since I had not received a full since January 2021 - my jaw dropped when I read the total over $700!!! I immediately called Western to find out 1. Why I hadn’t received a notification of a delivery to prepare me 2. Could I set something up for the future, so I would having time to budget and 3. Would I be able to make two payments one this month and the second next.
A delightful young lady called Sam answered my call and happily explained how their system works, set me up with future text alerts and made a note on my account I would be making two payments.
Big exhale… thank you Western Propane - you set my mind and check book at ease!
Service is prompt ; local contact people; always friendly, cooperative and accommodating
The service agent on the phone at the Santa Maria office was very helpful and responsive. Delivery man was also professional and helpful. A good company to do business with.
My last delivery was 3 or 4 days late, but we had snow so I understand the why. I did hear that your price is high, have you compared what other companies are selling propane for?
Keeping my tank supplied.
I called the office in the morning to let them know I was at 30% so will need a refill sometime soon. Later that day I had a full tank-
Great response and customer service.
Our tank was empty, fortunately our local propane company sent someone out that day to fill our tank and light our pilots. Thanks
Fantastic service! The technicians are friendly and knowledgeable. Jesus, the Plant Manager is understanding and helpful! Thank you!
Great service
I love that a real person answers the phone and always so helpful. Really love this company.
on time. did what promised. fare price
excellent service. They even brought me gas one night when my tank ran out in the evening. The driver even stayed until he was sure all my appliances where working.
The drivers and office staff are very friendly and professional.
Promptness in replying to requests.
excellent service and price
When we ran out of propane, they came the same day to fill it.
John was very efficient and followed through in getting us taken care of and supplying us with propane!
What do you want hear? your service has declined with the new ownership, but but ability to pay bills on line is better.
positive reception upon calling with energy and a smile. the even speak English in this country where they provide service..
Excellent customer service. They were able to come out on a closed road, in the middle of the storms and make sure we had propane to keep us warm!
Excellent Servicing -Propane Tank, Excellent Customer Service:)
Service that’s prompt and flexible
Quick to fill our tank after we called - friendly and efficient driver - easy to work with
Very good service. Friendly staff. Happy with everything.