The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 13, 2025 — Rated 7 out of 10 by D.J.R. The Grad Team
What could we do to improve?

Of the 2 pictures I ordered, the picture of my daughter was a bit blurry. I would have thought these would have been looked .

Report a concern   June 13, 2025 — Rated 9 out of 10 by E.H. The Grad Team
What do you like about our products and services?

Reasonable price

Report a concern   June 13, 2025 — Rated 9 out of 10 by E.R. The Grad Team
What do you like about our products and services?

You had non expensive options. It was great and affordable!

Report a concern   June 13, 2025 — Rated 10 out of 10 by V.J. The Grad Team
What do you like about our products and services?

Pictures were delivered with and one week

Report a concern   June 13, 2025 — Rated 9 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   June 13, 2025 — Rated 9 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Pictures were great and ordering process was easy. Pricing was high in my opinion.

Report a concern   June 13, 2025 — Rated 10 out of 10 by I.F. The Grad Team
What do you like about our products and services?

It was easy and efficient. Thank you very much for the great service.

Report a concern   June 13, 2025 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

The quality of the images was REALLY GOOD! I like that you offered several backgrounds too.

Report a concern   June 13, 2025 — Rated 5 out of 10 by D.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality lower then expected. Didn't capture the moments at the best time.

Report a concern   June 13, 2025 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Prompt turnaround time

Report a concern   June 13, 2025 — Rated 10 out of 10 by E.A. The Grad Team
What do you like about our products and services?

Easy! Reasonably priced

Report a concern   June 13, 2025 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

It was so convenient to receive the proofs, pick out the prints we wanted, and place the order. Very high quality pictures. I’m so glad this was offered to capture graduation day.

Report a concern   June 13, 2025 — Rated 10 out of 10 by R.M. The Grad Team
What do you like about our products and services?

Multiple pictures taken to choose from and great video during the graduation.

Report a concern   June 13, 2025 — Rated 10 out of 10 by J.Z. The Grad Team
What do you like about our products and services?

The pictures looked amazing on your website and so I ordered a package from you for us to divide (of course) between the family. The order arrived really quickly and actually caught me off guard on how quickly they arrived. Thank you for your professional pictures and hard work to satisfy customers. Which you definitely did here. Thank you

Report a concern   June 13, 2025 — Rated 10 out of 10 by B.C. The Grad Team
What do you like about our products and services?

I thought it was nice we had lots of choices. Also happy there was professional pictures option instead of just our phone pictures.

Report a concern   June 13, 2025 — Rated 10 out of 10 by T.L. The Grad Team
What do you like about our products and services?

Pictures came back perfect

Report a concern   June 13, 2025 — Rated 7 out of 10 by C.G. The Grad Team
What could we do to improve?

$60 dollars for one image is pretty pricey.

Report a concern   June 13, 2025 — Rated 10 out of 10 by V.R. The Grad Team
What do you like about our products and services?

great service

Report a concern   June 13, 2025 — Rated 7 out of 10 by A.M. The Grad Team
What could we do to improve?

One more headshot option

Report a concern   June 13, 2025 — Rated 8 out of 10 by S.R. The Grad Team
What could we do to improve?

Let first generation students know where to look at the cameras when getting their diploma. Make prices more affordable for non-traditional students who do not have their parents paying for photos.

Report a concern   June 13, 2025 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

I appreciate the clarity of the pics, the amount of pictures to choose from and the variety of choices of backgrounds, frames, etc.
I would have liked a larger size of keychain because the picture is extremely small. But the quality of the keychain is very nice.
Thank you!

Report a concern   June 13, 2025 — Rated 8 out of 10 by E.W. The Grad Team
What could we do to improve?

Take more than 1 picture

Report a concern   June 13, 2025 — Rated 8 out of 10 by R.H. The Grad Team
What could we do to improve?

Make retouching less expensive!

Report a concern   June 13, 2025 — Rated 9 out of 10 by T.B. The Grad Team
What do you like about our products and services?

Love the close up picture of my daughter receiving her diploma

Report a concern   June 13, 2025 — Rated 3 out of 10 by C.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Paid for touch ups and it doesn’t look at all like they did anything to the original picture

Report a concern   June 13, 2025 — Rated 9 out of 10 by M.J. The Grad Team
What do you like about our products and services?

High quality photos

Report a concern   June 13, 2025 — Rated 0 out of 10 by R.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered $40 worth of pictures AND THEY WERE ALL BLURRY!!!

Report a concern   June 13, 2025 — Rated 10 out of 10 by C.X. The Grad Team
What do you like about our products and services?

Very nice pictures for my son on the ceremony, we really appreciate your hard work and professional jobs done, this is memorial moment for him, wonderful team!

Report a concern   June 13, 2025 — Rated 9 out of 10 by W.B. The Grad Team
What do you like about our products and services?

Very good photo

Report a concern   June 13, 2025 — Rated 6 out of 10 by K.E. The Grad Team
How did we disappoint you and what can we do to make things right?

It was way too expensive, and i felt pressured to order quickly by all the emails claiming that the prices would increase. Honestly, it feels like they intended to rip people off by taking as much money as possible, while taking advantage of the fact that this is a once in a lifetime event. I dont have a lot of money, and it felt really discouraging to have to pay so much for just a couple of pictures to remember this big achievement.


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