The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 23, 2025 — Rated 1 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures came out crooked

Report a concern   May 23, 2025 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Appreciated the free professional photo during WGU Alumni Celebration. The photos taken at graduation were good. Grad team helping out during live viewing on the stage could have done a better job. They didn’t tell me where to look when it was turn causing me to look up bc I didn’t know what to expect, besides that they did great.

Report a concern   May 23, 2025 — Rated 10 out of 10 by E.A. The Grad Team
What do you like about our products and services?

Great organizing

Report a concern   May 21, 2025 — Rated 10 out of 10 by M.L. The Grad Team
What do you like about our products and services?

Quick response and just wonderful photographers that covered our UIW graduation. They were amazing and so kind. Thank you!

Report a concern   May 20, 2025 — Rated 7 out of 10 by M.H. The Grad Team
What could we do to improve?

I think the photo quality is poor for the prices charged. Wish I would have bought the image and had them printed elsewhere. Disappointed to say the least.

Report a concern   May 19, 2025 — Rated 10 out of 10 by L.G. The Grad Team
What do you like about our products and services?

Variety of photos

Report a concern   May 19, 2025 — Rated 9 out of 10 by M.M. The Grad Team
What do you like about our products and services?

There is more than two poses in the selection.

Report a concern   May 18, 2025 — Rated 8 out of 10 by B.S. The Grad Team
What could we do to improve?

Hard up log back in and see more photos

Report a concern   May 17, 2025 — Rated 8 out of 10 by V.L. The Grad Team
What could we do to improve?

You could show the photos you have ordered not just the number.

Report a concern   May 17, 2025 — Rated 5 out of 10 by A.N. The Grad Team
How did we disappoint you and what can we do to make things right?

My daughters pictures were lost for a very long time, she had to call and get assistance. And the pictures taken at graduation were not great. Lastly, I have not received her graduation video.

Report a concern   May 16, 2025 — Rated 10 out of 10 by S.D. The Grad Team
What do you like about our products and services?

Friendly, took nice photos. I was very happy with how they turned out

Report a concern   May 16, 2025 — Rated 3 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo insife package was wrinkled in one side, i want the picture resent but no wrinkles

Report a concern   May 16, 2025 — Rated 5 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not great, yet they cost a fortune. If you charge that much, you should provide higher-quality images.

Report a concern   May 16, 2025 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

very nice quality

Report a concern   May 16, 2025 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Everything was done on time and very professionally

Report a concern   May 16, 2025 — Rated 4 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos shaking Monsignor hand are a terrible angle and most students have their eyes closed.

Report a concern   May 16, 2025 — Rated 9 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Love that someone takes professional pics so the parents can enjoy the ceremony. Also they then have professional cameras for better quality pics.

Report a concern   May 16, 2025 — Rated 10 out of 10 by T.D. The Grad Team
What do you like about our products and services?

Pictures were great and loved the enhancements

Report a concern   May 16, 2025 — Rated 8 out of 10 by K.B. The Grad Team
What could we do to improve?

The prices seemed a bit exhorbitent to me. Also, out of the 4 pictures there were of me, 2 of them were blurry which was a bummer.

Report a concern   May 16, 2025 — Rated 10 out of 10 by T.G. The Grad Team
What do you like about our products and services?

Happy with the pictures

Report a concern   May 16, 2025 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

Prompt response

Report a concern   May 16, 2025 — Rated 9 out of 10 by M.H. The Grad Team
What do you like about our products and services?

I like the ease of the survive

Report a concern   May 16, 2025 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

the pictures were very good! Easy to access and easy to checkout!

Thank you!

Report a concern   May 16, 2025 — Rated 0 out of 10 by A.E. The Grad Team
How did we disappoint you and what can we do to make things right?

In my picture, I was blinking. I mentioned this to the photographer because I was worried about it and he said it looked fine.

Report a concern   May 12, 2025 — Rated 1 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Great Photos! They get photos my family wasn't able to get.

Report a concern   May 12, 2025 — Rated 9 out of 10 by R.P. The Grad Team
What do you like about our products and services?

The digital purchase was great, they should include to release form along with your purchase.

Report a concern   May 12, 2025 — Rated 3 out of 10 by D.P. The Grad Team
How did we disappoint you and what can we do to make things right?

My son Dominic's graduation year was 2025 from wyotech and on the package I received has 2024.

Report a concern   May 11, 2025 — Rated 10 out of 10 by G.S. The Grad Team
What do you like about our products and services?

The photography was a lot of fun to work with on Grad day. Photos are amazing.

Report a concern   May 11, 2025 — Rated 10 out of 10 by D.A. The Grad Team
What do you like about our products and services?

Everything was great

Report a concern   May 10, 2025 — Rated 10 out of 10 by B.G. The Grad Team
What do you like about our products and services?

Reliability


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