The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9906 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2025 — Rated 2 out of 10 by A.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The price is outrageous

Report a concern   November 21, 2025 — Rated 9 out of 10 by M.O.S. The Grad Team
What do you like about our products and services?

Fast and easy to order.

Report a concern   November 21, 2025 — Rated 8 out of 10 by M.S. The Grad Team
What could we do to improve?

Put a time limit on speeches.

Report a concern   November 21, 2025 — Rated 10 out of 10 by R.A.L. The Grad Team
What do you like about our products and services?

Everything. My experience from the start to graduation has been the best experience of my life, I would not change a thing. Greatest decision of my life. Thank you all so much.

Report a concern   November 21, 2025 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Great Pictures.

Report a concern   November 21, 2025 — Rated 10 out of 10 by J.V. The Grad Team
What do you like about our products and services?

Quality of pictures. Ability of photographer to cycle through each group of people at a quick pace.

Report a concern   November 21, 2025 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

Awesome! Quality. Fast shipping!

Report a concern   November 20, 2025 — Rated 10 out of 10 by P.M. The Grad Team
What do you like about our products and services?

Pictures are fabulous.

Report a concern   November 20, 2025 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Quick delivery

Report a concern   November 20, 2025 — Rated 0 out of 10 by K.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The site was not intuitive. Not user friendly. Photos were good, but not impressed with website.

Report a concern   November 20, 2025 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Great service!

Report a concern   November 20, 2025 — Rated 8 out of 10 by P.S.B. The Grad Team
What could we do to improve?

Your photographers could be more polite and allow students to take their time selecting their photos

Report a concern   November 20, 2025 — Rated 1 out of 10 by D.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo taken on the stage was not centered. There was no directional guidance on where to look or even a que.

Report a concern   November 20, 2025 — Rated 6 out of 10 by L.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I was just disappointed because I wanted more options. I was proud of my school and my degree. I wanted it more focused on that. :)

Report a concern   November 20, 2025 — Rated 10 out of 10 by T.L. The Grad Team
What do you like about our products and services?

Quality

Report a concern   November 19, 2025 — Rated 9 out of 10 by A.E. The Grad Team
What do you like about our products and services?

The choice of finishing was a challenge, not knowing fully what the picture would look like.

Report a concern   November 18, 2025 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

Picture options were great.

Report a concern   November 18, 2025 — Rated 10 out of 10 by E.C. The Grad Team
What do you like about our products and services?

The product is a good quality and service. I got the order just in time after ordering. I am happy and satisfied

Report a concern   November 16, 2025 — Rated 8 out of 10 by M.C. The Grad Team
What could we do to improve?

The interface for editing and adding photos could be updated to be more user friendly. I had a hard time with it. When I received my digital photos, one of them had text on it that did not know I had selected.

Report a concern   November 16, 2025 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Everything was great!

Report a concern   November 16, 2025 — Rated 10 out of 10 by V.T.E. The Grad Team
What do you like about our products and services?

Website is user friendly. Prices are reasonable.

Report a concern   November 15, 2025 — Rated 9 out of 10 by A.W.A. The Grad Team
What do you like about our products and services?

Beautiful pictures

Report a concern   November 14, 2025 — Rated 1 out of 10 by N.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive

Report a concern   November 14, 2025 — Rated 2 out of 10 by L.V. The Grad Team
How did we disappoint you and what can we do to make things right?

The price of the finished photos is quite ridiculous. I understand you are running a business, but $100 for 3 digital images is excessive. Not to mention the rest of the products and there prices.

Report a concern   November 14, 2025 — Rated 10 out of 10 by R.J. The Grad Team
What do you like about our products and services?

All the help and organization was great.

Report a concern   November 14, 2025 — Rated 10 out of 10 by W.W. The Grad Team
What do you like about our products and services?

They were very professional and at a great price. It made a special event even more special!

Report a concern   November 14, 2025 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Great service, came as quickly as promised. Good products

Report a concern   November 14, 2025 — Rated 8 out of 10 by L.C. The Grad Team
What could we do to improve?

You could have a dickey with tie for the guys to wear when getting their picture made with their cap and gown. My son wasn't expecting to get pictures made so he had a t-shirt on. It kind of ruins the pictures.

Report a concern   November 14, 2025 — Rated 8 out of 10 by T.H. The Grad Team
What could we do to improve?

In terms of the photography, two separate emails came out that were at least a week apart. The first pics offered were from the ceremony and when I asked about the pics that were taken at the armory, the response was "these are all that are available". The right answer was to say that they are pending. It felt like I was being pressured into making a purchase. After a week or so, the additional pics from the armory were added which was very upsetting based on the first reply.

Report a concern   November 14, 2025 — Rated 10 out of 10 by W.K. The Grad Team
What do you like about our products and services?

Great photo


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