The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8749 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2024 — Rated 10 out of 10 by T.B.B. The Grad Team
What do you like about our products and services?

Ease of purchase.

Report a concern   June 15, 2024 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Easy to select photos, checkout and receipt of photos

Report a concern   June 15, 2024 — Rated 9 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Great quality pictures

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

Quick service and Quality photos.

Report a concern   June 15, 2024 — Rated 2 out of 10 by B.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Because the proofs were so protected, I could not see the true quality of the photos before purchasing. Had I known that the images were blurry and grainy, I would have not paid the outrageous price of $100 for 3 photos. It felt like such a waste of money.

Report a concern   June 15, 2024 — Rated 0 out of 10 by B.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos came out blurry They were not very crisp and the pictures were too pricey for what they were worth

Report a concern   June 15, 2024 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Very nice and professional photos

Report a concern   June 15, 2024 — Rated 8 out of 10 by M.R. The Grad Team
What could we do to improve?

The pictures are wonderful I just wish the prices weren’t so high.

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Good shots

Report a concern   June 15, 2024 — Rated 4 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing is far too expensive especially for unedited photos.

Report a concern   June 15, 2024 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Loved the pictures we ordered. We could not have captured this special moment of our daughter. Thank you so much!

Report a concern   June 15, 2024 — Rated 0 out of 10 by K.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an email 1-2 days ago complaining of the results of my photos. $300 looks nothing like proofs, blurry, darker, and disappointing

Name removed
Phone number removed

Report a concern   June 15, 2024 — Rated 0 out of 10 by J.P.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   June 15, 2024 — Rated 0 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very very expensive. It’s a shame because of course we want photos of our special day. Just hate how much they charge

Report a concern   June 15, 2024 — Rated 10 out of 10 by G.E. The Grad Team
What do you like about our products and services?

Very well presented. Easy to navigate. Prompt delivery.

Report a concern   June 15, 2024 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

Great product

Report a concern   June 15, 2024 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

I liked them

Report a concern   June 15, 2024 — Rated 5 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive digital copies

Report a concern   June 15, 2024 — Rated 1 out of 10 by E.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were meh, and the prices were way too high. For my son, there wasn’t any option to even just buy a 4x6, and for my daughter it cost $18 for a 4x6 print. It’s one thing to charge and make money off of a life event, but it really felt like price gouging. You will make way more money if you price things reasonably so more people can/will order pictures.

Report a concern   June 15, 2024 — Rated 0 out of 10 by R.D.B.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Not disappointed. No one to recommend college pictures to.

Report a concern   June 15, 2024 — Rated 7 out of 10 by L.O. The Grad Team
What could we do to improve?

The pics were fine. I think $15 for glasses touch up is high. More background choices.

Report a concern   June 15, 2024 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

The quality of the pictures were incredible. Perfect lighting, captured her personality flawlessly and loved the background options

Report a concern   June 15, 2024 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I am very disappointed in the quality of these photos. For this price they should be professional grade! I purchased my sons 3 years ago and they were nice classic professional grade. This year you can see the dots and the coloring is terrible. Waste of money but i kept them bc thats my only remembrance i have.

Report a concern   June 15, 2024 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

The ordering process was so easy. They made it clearance precise to understand the different choices. I absolutely love my photo. 10 out 10. Would definitely recommend...

Report a concern   June 15, 2024 — Rated 0 out of 10 by A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Never heard back from customer service. The editing they did on my graduation pictures turned my blonde hair red.

Report a concern   June 15, 2024 — Rated 1 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Sending damage pictures.

Report a concern   June 15, 2024 — Rated 4 out of 10 by R.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I only received 3 or 4 pics of my son.
I know they took one picture of us as a family & we didn't get it.
Also, there were pics taken at the awards ceremonies which we never saw.
Not sure if it was the same people.

Report a concern   June 14, 2024 — Rated 10 out of 10 by R.C.B. The Grad Team
What do you like about our products and services?

Easy to use website. Quick delivery and quality photos.

Report a concern   June 14, 2024 — Rated 0 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures from the stage were taken from the floor and angled up…..no one looks good from that angle. I could not crop the pictures for the plaques. So I did not buy it. . The options for framed pictures was not much to choose from.

Report a concern   June 14, 2024 — Rated 1 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the pictures did not come out the way I expected


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