The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8749 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 14, 2024 — Rated 10 out of 10 by P.D. The Grad Team
What do you like about our products and services?

Pictures were very beautiful and were delivered fast

Report a concern   June 14, 2024 — Rated 7 out of 10 by T.D. The Grad Team
What could we do to improve?

Pricing

Report a concern   June 14, 2024 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

I liked the graduation pictures, But the pictures should have been packed with sturdy backings before mailing for them not to bend and also to protect them from rain water etc.

Report a concern   June 14, 2024 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Able to capture what us parents could not but would if we could! Thank you!

Report a concern   June 14, 2024 — Rated 7 out of 10 by B.N.T. The Grad Team
What could we do to improve?

Needed more options to change the styles of pictures. The pictures were too blurry.

Report a concern   June 14, 2024 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

Very good quality. Really captured the grad in a good light

Report a concern   June 14, 2024 — Rated 0 out of 10 by P.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I haven’t received any of the things I purchased! It’s too late to make it right. I just want what I purchased. My next step is to go on social media and let as many people as I can know what kind of company this is. You prey on parents when it’s supposed to be one of the happiest times on their lives.

Report a concern   June 14, 2024 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

Great pictures and a nice variety

Report a concern   June 14, 2024 — Rated 9 out of 10 by F.P. The Grad Team
What do you like about our products and services?

They’re great quality and shipping was fast.

Report a concern   June 14, 2024 — Rated 2 out of 10 by J.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid extra money to retouch the pictures. I assumed this was also going to take care of the glare from my son’s glasses which did not. I’m not sure what type of retouching was done, but it was not worth the extra $40 dollars I paid for the service.

Report a concern   June 14, 2024 — Rated 8 out of 10 by K.A. The Grad Team
What could we do to improve?

It’s so pricey I feel

Quality is great

Report a concern   June 14, 2024 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The pics I ordered and received are blurry.
You could fix and re-send them.

Report a concern   June 14, 2024 — Rated 1 out of 10 by W.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The price was astronomical.

Report a concern   June 14, 2024 — Rated 10 out of 10 by W.P. The Grad Team
What do you like about our products and services?

Quality

Report a concern   June 14, 2024 — Rated 10 out of 10 by B.P.G. The Grad Team
What do you like about our products and services?

The quality of the picture is excellent. Also, the order arrived very soon.

Report a concern   June 14, 2024 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

Candid picture options

Report a concern   June 14, 2024 — Rated 1 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

We are very disappointed in these graduation pictures. They are not clear. They are low quality. These are once in a lifetime pictures of our son’s graduation and they look worse than if we took them from an iPhone. We have two 8 x 10 pictures and our son’s face is not crystal clear the way ANY photograph should be.

Report a concern   June 14, 2024 — Rated 1 out of 10 by N.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I only chose two pictures because there were not that many to choose from.

Report a concern   June 14, 2024 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

Wonderful products

Report a concern   June 14, 2024 — Rated 2 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not like the glossy type of photo.
It was way to glossy.

Report a concern   June 14, 2024 — Rated 7 out of 10 by V.E. The Grad Team
What could we do to improve?

Digital costs are way too high!!! Print was good but not great. I’d buy again though since it’s the only option

Report a concern   June 14, 2024 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

Great photos and quick delivery!

Report a concern   June 14, 2024 — Rated 0 out of 10 by P.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I still haven’t received my order from you guys yet and it’s been almost a month

Report a concern   June 14, 2024 — Rated 0 out of 10 by T.F. The Grad Team
How did we disappoint you and what can we do to make things right?

As far and my daughter and I know, we haven't received a graduation photo.

Report a concern   June 14, 2024 — Rated 8 out of 10 by S.M. The Grad Team
What could we do to improve?

My only concern when recommending is the cost is high for students who are on tight budgets and don’t have parents to pay.

Report a concern   June 14, 2024 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Great quality and good prices

Report a concern   June 14, 2024 — Rated 10 out of 10 by D.G. The Grad Team
What do you like about our products and services?

Ordering was super easy!

Report a concern   June 14, 2024 — Rated 8 out of 10 by J.H. The Grad Team
What could we do to improve?

The photo was priceless because it is very hard to get a smile in a picture out of my son and that was beautiful! The quality of the photo processing color was off.

Report a concern   June 14, 2024 — Rated 2 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture came out way too late and doesn’t look right it actually was very disappointing and I was excited to see the turnout

Report a concern   June 14, 2024 — Rated 4 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos weren’t very clear. They had a grainy quality.


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