based on 4040 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was disappointed with how the picture looked considering how much it cost. I thought it was very expensive.
Good service. I received what I ordered. Faster than I expected.
easy to use website, responsive employees. thank you
I only ordered two 5 X 7's but I was disappointed with the quality of the picture. Just look at the cap - it looks like there is a shadow of his cap on the background and it also looks a little out of focus. It's just not sharp enough.
We really liked the product offerings, pictures and prompt service. It is a bit expensive, however. Thank you!
easy to order, good quality of pictures, fast delivery as promised
Loved having this available and it was great to get a nice photo of our daughter receiving her diploma.
All of the photos were out of focus. We picked one, but were really not happy with it.
I didn’t think the picture quality was acceptable for the price
We were very pleased with your service. It really surprised me at how good the photos looked with you having so many pictures you needed to take so quickly as each student moved across the stage. None looked rushed,
And when we placed our order your service reps were very helpful and took their time to get our order correct. The order arrived in just a few days in good shape,
Yes I would recommend your service.
The pictures were great quality there were photos at many different price points so I could find something that fit my budget.
I did not like that all the other people were in the background of my picture
Quality is great. I'm glad I ordered.
order shipped quickly, quality is great, what I ordered (not a large order) was affordable.
You don't have to do anything to make it right the sample photo that you sent me showed me I wasn't going to be able to see her face and that the lighting was weird so it's not a big concern. I got it just for a Memento for her scrapbook but: the angles are weird, well below the stage. The picture's incredibly red and you got the president's profile and my daughter's hair but I can't see her face at all so you must have been in the wrong position while they were receiving their diplomas. The picture you took of her and her best friend you cut the friend in half/out of the picture. A second editingvthem you vould have cropped the bestie out and it would have been better than half of her in the picture.
In the day and age of digital photography, very little effort is required to process photos. The prices you charge for a simple download of a photo is outrageous. I get that this is a lifelong memorable moment, but I feel you prey on that fact with your pricing.
Promptness of service.
It's wonderful to get professional pictures up close we can't get. It's nice to have fast results from you too.
Beautiful photo
I ordered a link to download photos and never received
Pictures were great. But spending over 200 for digital prints after spending thousands getting through college is kind of tough. Hope College should be providing these at their expense as a reward for graduating and paying huge tuition cost.
The picture lighting was not up to my expectations, also they do not look as professional as other university pictures
It was super easy to use and edit, even from a mobile device, then to place order and receive great quality photos quickly.
It was so quick, we received the graduation photos even before his official degree arrived.
They sent me a picture of my son at graduation that was completely blurry. I trusted that I would get a great picture so I didn't take extra pictures that day. I have informed them of the situation and was told they will see what they can do. I am EXTREMELY disappointed because we cannot "REDO" this day. Paying me back my money is NOT going to fix that I cannot get a professional picture taken of my son on his special day. I suggest you find a new photographer. I had one and ONLY one picture to chose from. It did not look blurry online.
$60 for a single digital is rape.
Photos are good exept for the price. Very expensive.
He just didn't like the feel of the shoe
Did not know in advance this would be an option
loved the pics - but very expensive
The picture quality wasn’t good at all. Your website is so old and makes it challenging to use and actually see the picture quality. The whole experience was poor from start to finish.
Photo received that was not smooth on one side, then person wanted us to pay for return shipping. Called them on the phone and they said just write return to sender on envelope that new picture came in. Don't know why they needed it back- seems like a waste of money and more work for delivery service- and what are they going to do with a bad picture? Pictures were expensive we thought. Would have purchased more but didn't due to cost. Also, coloring of face on pictures was not good for a professional picture.