based on 4040 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I thought the photos were prohibitively expensive. I had two kids graduate this year and wanted a couple different photos of each, and it would have cost me about $90 just for wallets. It just wasn’t feasible. I ended up only ordering one pose each and it was still quite a lot for just wallets, in my opinion.
very clear picture, professional!
The quality of the digital image was horrible - extremely low resolution - if I am paying $100 for three pictures then the least one can expect is they are high resolution images. Plus the only format electronic format available was jpeg - even a little bit of zooming in pixelates the image completely. Very disappointed, wasted my money.
My photos arrived damaged. I’ve sent two emails and called and I have received no response.
Theses photos were not cheap and I have and will continue to tell everyone not to use you.
Great shot!
Excellent quality
Fast service.
Great quality!
When we received our photos we realized our daughter had a tassel on her face in one of them and they fixed it for free.
The pictures look good, just the prices are outrageously expensive. I know these are college pictures, but you almost have to save up years before your graduate graduates just to afford them. The picture packages you offer make it to where you have to buy a more expensive package just to get all poses digitally, which means we not only have to pay you for the digital rights but, then we have to pay to print them elsewhere. I get it. Many companies do that, but you have the highest prices by far and you don't offer any discounts or have coupons or special codes. Also, the same picture on different backgrounds seemed kind of a ripoff. I just bought them all because I didn't want to leave any of my son's pictures behind. Thanks.
Of the 4 options I had, I purchased a couple of the ones with my family - they're okay, but would have been better to not have the edges of two of the 5 people cut off. The lighting wasn't good but that's not really your fault.
My photos we're absolutely beautiful & my mother loved her 8×10 I sent her.
Picture plaque turned out great
You did not disappoint me. But the photos and shipping was on the pricey side in my opinion
Very easy to order, lots of packages to choose from and captured a few really good ones. My son doesn’t like to smile for a camera- but he gave one to you- Thank you for helping us preserve his special day.
Faces on the pictures were too shiny
It looks really goof of how well I look in the photos.
I am not very good with technology, but I had no trouble with any of the ordering process. I was able to pick my package and then easily upload the photos to my device.
Loved the plaque I ordered. The picture that was taken had the tassel over my Sons face. I asked for it to be deleted and they actually moved it. It looked fabulous and I was so pleased.
We have found the Extremely expensive downloads difficult to size and reprint. It should be a simple process to resize the photos to share with family and friends and they are not what we expected. We had better luck with the University photos posted on the public Facebook page.
Have yet to receive the family photo that was taken on campus. The pictures that I did order of my daughter at the ceremony were WAY over priced, especially for the quality.
The way my photos shipped is appalling! A very thin piece of “paper board” was not enough to insure safe delivery, especially paying what I did for 3 pictures. The outer shipping envelope was bent, torn, and dirty…..thankfully my pictures were fine. I will never come back to order more pictures of my daughters special day
Love that you were able to capture so many moments that I could not as well as some great poses of him alone. Pictures came quick after ordering. The only issue is I had misspelled a word on one of the orders and it was printed that way 😢 Otherwise, loved everything!
Out of the pictures that were captured and sent there were maybe 3 that I was able to use. There was not a huge selection. Possibly offer after ceremony pictures being taken. Or before. Disappointed! Thank u
I printed to pic to have as a memory and the pic is very dark, the lighting should have been adjusted before printing.
Never received the photos
You didn’t disappoint - there weren’t any other options
You captured the moment for us that we were not close enough to do
The first time you shipped by son's 8x10 photo (on 5/28) it never arrived. Customer service reordered it for me on 6/17. I hope this time it arrives.