based on 4040 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I understand that retouching is time consuming but the fees to retouch everything being separate is disappointing with such an expensive photo.
Good pictures. Extremely expensive.
fast service
prices are WAY TOO HIGH
Attempted 5 times to purchase
Without success
Very frustrated created account twice and still could not purchase
Hello,
I am writing regarding my hard copy picture that you guys were supposed to send me in five weeks' time, as you said, but it is past the time, and I don't know why the delay. As I did pay for the service please let me know ASAP why not receiving it to this day and time.
Regards,
Name removed
Ohio Dominican University
Graduate
The pictures turned out beautifully.
my pictures were bent from being mailed
Shipping was quick
Easy to order! Good quality product!
Order came quickly and nice quality
Good quality but products are expensive
The pictures were not very good. So maybe it's a fault with the photographer but my pictures were all terrible. Things weren't lined up, you could see tons of stuff in the background that shouldn't be visual. And the pictures were pricey for what I did purchase. Being it was literally a one time thing I felt a bit forced into buying what I did, only 2 things.
Quick shipment, professional looking photos
Never received the prints
Pictures were excellent and lots of poses to select from! Quick shipping, however the pictures were mailed in a basic brown envelope with essentially no protection from bending or from the weather. Given the expense of the photos, you could certainly find a better and more protective method of shipping!
The photos were very well done. However the price was more than most people should have to spend.
Friendly customer service
Very easy to order.
Expensive very basic photo
The photos weren't real good, there was a 1/2 of a student in the picture in front of my student. The print and trim quality was not good for what I paid for them. The print on the photos we're too small and hard to read.
We downloaded the link after paying and were very disappointed at the lack color balance as if the white balance was not properly adjusted.
I had print made and they are awful.
Very disappointed
Professional pictures and I could enjoy the commencement!
picture is nice, easy to order and shipped quickly!
I paid for digital photos and have never received them. I called regarding this and have never received a response.
The photos weren’t what I expected. My son graduated and he should the university presidents hand, but the angle of the photo Was such you couldn’t see the president of my son. They could have had the kids pause for like 5 seconds on their walk shake hands in a pose for photo then continue on. I just expected something more professionally done than the ones I took.
I like the portraits but thought the magnet was too small and over priced.
My first order was wrong so I called and was sent a second order. The second order was also wrong. This upcoming order will be my third order and I honestly doubt the lab will get it right. The second and third correction orders were placed by phone and I was not charged which is why the rating was a four and not zero.
Great photos, easy ordering, reasonable pricing amd options, great customer service!
I have consistently emailed and called customer service. I ordered 2 5x7 photos and a 5x7 in the tassel frame. I have never received my tassel frame, only the 2 other 5x7 that came in an envelope. I paid for the frame and would like this matter handled but have not received any response.