based on 4304 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality and clarity of pictures. Price wasn’t bad either
Quality very bad of the main pirtret
Paid top dollars for mediocre picture.
Respectfully I know there were 400 plus students but you guys had some of my photos correct buy then you also mistaken me for a dude who wears glasses and a another dude who doesn't look like either of us.
Easy to use and the prices were great
Photo was not good quality. I could of taken a better picture with my cell phone. Was disappointed there was no backdrop or lightning to help with the quality of the photo.
Was forced to buy only because was unable to get a picture from the seats we were in. Was to far away.
Great pics
My photo was blurry and it cost a lot of money for it. Also my son was not centered in it and I could not fit it. I was very disappointed! Glad I only bought one.
Overpriced for the type of photos
Photos were bent during shipping. Cardboard not firm enough. Color was terrible in one photo that did not appear to be discolored when ordering
You should have plain background and not seeing other people behind you. For the price of the photo quality is awful.
I am not impressed with the quality. My spouse and I joked, that Walgreens would have been a better quality print
Also, I haven't gotten my entire order.
These pictures were expensive ... I think a little too much, for the quality.
There were a lot of pictures to choose from. Loved the pictures. They were a great price
Great photos every time
Other people helping at graduation shouldn’t be in the photo. I’d prefer a more affordable digital option for photos.
I didn’t receive my photo magnets.
1. The prices are just way to high; out of line. I know you pay people to do this, you provide a service, but the picture and emailing costs zero. A person earning close to minimum wage would have to work a week or two to afford them.
2. For these huge prices, I didn't get a release for the copyrights, even after asking for them.
3. One picture which we would have ordered was nice but clearly had bad color; disappointing.
The photos are high quality and turned out beautifully. You
I loved my pictures! Delivery was only a few days!
The quality of the image vs the price is outrageous. The editing process is terrible not to mention this company has us between a rock and a hard place, when trying to purchase images. Even the school pictures and sports picture digital images are more reasonably priced than these. These photos for some maybe the only ones some families have and may not be able to afford.
They took some awesome pictures at graduation.😊
The pictures were good & the service was very quick
Excellent website functionality. Plenty of options. Good quality.
Good quality.
Offer photos with family
The packaging that my 8X10 arrived in was a thin envelope. There was no cardboard to protect the face of the photograph. When it arrived it was curved and a semi circle like indenture on the face of the photo.
I did call, and a new one was sent to me immediately.
Price was ridiculous. I would have rather taken my own picture.
Super expensive
Your system did not allow us, parents of more than one senior to bundle the already expensive packages that were available. So, we opted to buy 3 different packages of pictures on a clear rip off mode, as we spent more than $400 dollars and no sympathy or flexibility was shown.
To make things worse, some of the pictures from one kid were misplaced on the other kid's package, making things even more complicated and disclosing how poor your service was.
On a last attempt to talk to your customer service personnel, and give this company a chance to reduce our awful experience, we received a sound NO as if wanted to receive pictures for free !! Even after escalating the issue, the company's policy superceded its customer satisfaction.
I felt I should have cancelled the while deal, except in that case, it'd be even worse as I would most probably be accused of taking advantage of the situation.
For these reasons above, I would definitely NOT recommend this company even to my worst enemy.
It is pitiful, to say the least.
Good luck to you all.
I believe in being honesty and you asked for my opinion. i was very disappointed in the pictures. They were extremely dark and I didn't think looked professional. The Central sign was cut off and since my daughter was in the masters program, she wore black. Her pictures were taken against a black background. (with a partial Central banner). I didn't order many but I also didn't take a lot because I thought there would be more professional photos. I wish I would have been able to see them that day so I could have asked for other photos to be taken or taken them myself.