based on 4304 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great picture
Too expensive
The quality of the picture was super.
Photos were excellent. I just ordered the basic with no touch ups and were very pleased. Thank you.
I still have not received my magnets.
Easy and fast to order and receive.
I felt like the pictures we received were not good. It would have been nice if they did it differently and took the pictures after the walk on the stage. It was not a good look to really want to frame it and put it out. I just got it because it was a memory. Thought it looked unprofessional
Fast service and quality pictures
I was very pleased with the quality of the photos. I liked that we had several photos to choose from.
I never got the pictures and then tried to order photos and got just a board and I am upset about my money and photos.
The shifting price points was disappointing.
Many pictures that my daughter was tagged in, she wasn’t even in. Our family photo was not flattering to anyone at all. The cost for digital downloads was extremely high. The site was not user friendly when selecting favorites, and once purchased there was no indication of being able to download the photos until much later.
This is a once in a lifetime moment and I feel like you prey on that. The photos were so expensive, but you know that parents will buy them. Disappointing.
Have not received my order of the mug and magnet
The quality of the print and frame for the cost was very disappointing. The photo itself was nice, but the finished product was not as expected, quality wise.
You didn't get a picture of my son getting his diploma. The pics you sent are horrid.
I've emailed twice about not receiving my full order with no response. I ordered magnets which didn't arrive with the photos and would like a refund for that portion of my order.
Ease of ordering
you didn’t mail my picture at all and i ordered it last month, it came with no picture inside of it…
It was a little expensive for pictures.
The quality of the prints was not great, nor was the lighting
The pictures were great. Ordering was super easy and delivery was on time!
Prices were quite high even for an early order discount
Well, I paid for upgraded hair removal on a photo and that wasn’t done. I emailed and asked for that to be corrected. Never heard back and called and they don’t even have a current outgoing message that states anything current; it’s from Christmas and it’s July.
So, customer service I’d say and being responsive to those customers would help.
Awesome pictures. Many candid photos of graduation too! Easy ordering. Quick delivery.
PICTURES WERE JUST OKAY, NOTHING VERY IMPRESSIVE.
The graduation picture itself isn't centered properly. There's too much space at the top and you can barely see the diploma at the bottom..
The plaque that says masters in education is not even spaced properly..
I do not think the quality is worth the price that I paid..
did not get my picture order yet been waiting when will i get it
Clear pictures