Customer Testimonials

The store looked really nice and the one staff member I interacted with was very helpful and easy to talk to. Well done!

Nice shop, close to home.

Had what I needed. Friendly service

Helpful and knowledgeable. Local place that was welcoming

Smart friendly staff. They are always willing to help out.

Very attentive to customers. Great selection of products.

Great service, really nice people.

Excellent service, honest and skilled advice, great place for all types of bikes!

Good service

We had an extremely helpful associate who made the process of purchasing a new bike so accessible and stress free for my partner. We have had very poor experiences at other non freewheel bike stores in the cities, so this was a much needed sigh of relief. Thank you so much!

Prompt and very knowledgeable service for bike repairs.

Service

Freewheel staff is friendly and explains things very well. Product selection is very good and you carry the right brands.

The people in the store are smart and friendly! They want to be problem solvers -- not just sellers. I always have a good experience when I am there.

easy doing business with you.

First of all, I was greeted with an acknowledgement and smile. I had purchased my bike over the phone and had come in to pick it up. Noah was amazing! He spent time showing me how my e-bike worked and answered all my questions with a smile and patience. There was another gentleman working that day that also greeted me and chatted while Noah was getting my bike.

I bought my bike over the phone because I had been to two other bike shops and was treated like garbage and I didn't want to go through that again. I don't understand how when that's your entire business of selling bikes that you can't be friendly and helpful.

You have an amazing staff at your Grand Avenue store and I am so happy with my bike and with the service I received there and I am a forever customer!

Great service havingmy bike tuned up.

Great products at fair prices. Very helpful staff.

Freewheel has super friendly service, flexible scheduling, and knowledgeable staff. They saw that my mechanical issue was a quick fix, fit me into their schedule right away (instead of mindlessly putting me into their 2-week service queue), and got me back on my bike the same day. I couldn't be happier.

Very knowledgable and friendly staff!

great service, timely, good explanations, no up-sell.

Have had my bike since 2005 (from Freewheel) and have always taken it back to your shop for all repair/tuneups/overhauls. Never been disappointed.

Always nice friendly neighborhood customer service! Love my jones bar they recently installed for me! Thanks everyone at freewheel for keeping on the road!

Reliable

I've always felt very welcome at Freewheel. They help me find what I need and don't oversell me and educate me on my options. I sort of feel like these are my people.

Nice and helpful staff

Attention is always great and they always have what i need in stock

Great service and advice on finding the best bike for our kids.

Great customer service

Very friendly and excellent customer service I receive every time I visit the store