Customer Testimonials

Helpful, knowledgeable, always friendly service.

FW is always well stocked and staffed with helpful and competent employees. Always a pleasant experience

Everyone in the store is super friendly and trustworthy. Also, service has good turn around times and fair prices for quality parts.

Great service and thank you for helping us out. Another bike shop said my bike was ruined and you proved them wrong for a minor investment Thank you!

Everything

Patrick is great! Really appreciate his demeanor and customer service.

Good selection of accessories, quality bicycles, informed sales people, easy to work with, excellent repair services.

Excellent customer service. Before I'm ready to buy, when making a buying decision, and long after the sale, the service has always been great.

Very prompt repair work. They exceeded my expectation and their estimated time of completion.

Great choices
Excellent explanations
Ability to find what you need
Honesty
Integrity
Passion for bikes
Customer Service

Kay and Aaron were both very informative and helpful, made what was a tough decision on what to get easier!

VERY HELPFUL FRIENDLY TECHIES

Always so friendly and helpful.

Helpful and knowledgeable staff

Very helpful employees and quick service

Always friendly service - and good advice

Absolutely awesome employees, with some of the best customer service I've ever encountered! Example: My wife and I walked to your Grand Ave location to pick up her bike, along with our big dog and our grandson in a baby carriage last week - only to find we arrived about 20 minutes before the store opened. We wondered how to kill the time before the store opened (knowing the 6 month old could be crying soon), only to be welcomed by an employee who saw our situation and took care of us (including "Buddy," who got a dog bone!)

That type of customer engagement is just an example of how we're treated every time we stop in.... and your repair work is top notch, too!

Great staff and beautiful store!

Aaron went out of his way to find me a road bike helmet with a fidlock chin buckle. Noah made sure it fit properly and Sebastian gave his approval. Grand Ave customer service is UNSUPASSED!!!

Sebastian was awesome and helpful! Aaron was great too! Both took the time to help us figure out the right bikes to get and answered all of our questions.

I was so impressed with the shop.
Erin and Sebastian were so nice and gave me loads of information.
They treated me like a friend, not a customer.

Excellent products, staff, and service!!!

The gal worked with me was very helpful , knowledgeable and friendly. She put the part on my bike that she’d set aside for me to purchase. She a great asset to your store and I hope she is paid what she’s worth in customer care! 😃👍

Great prompt service...I broke down on a ride and they had me fixed up with a new chain complete with a test ride and back on the road in less than 15 minutes. Only bummer was it was just long enough for me to cruise the clearance rack...that part set me back a few bucks 😆 LOL

It was phenomenal that your friendly mechanic at your grand Ave shop greeted me and helped me on the spot to replace bottom bracket bearings same day service. Even took the time to instruct how I can replace the bearings in the future. I'll be shopping at freewheel from now on.

Personalized bike setup

I wholeheartedly recommend Freewheel bike shop on Grand Ave, as they have provided me excellent advice and repair service on several occasions. Peter Brown

Quick turnaround and a great repair! Also friendly service workers all around!

Knowledgeable, friendly staff

Noah did a superb job taking care of us.