Customer Testimonials

Friendly staff and comprehensive estimates for my bike tune up. Finished in a few days, earlier than expected!

Great customer service!

Friendly and informative sales staff. Good information on the website. Easy to arrange to see and ride the bike. The location was close to my home. Freewheel has a great reputation for being a shop that is customer-friendly and the staff is well-informed and experienced.

Fast and great customer service!!!

Best staff. Patrick, Aaron, and Noah provide friendly shopping environment, expert consultation, and quick turnaround for installation and service.

The people are wonderful

Great staff!

They are the only place I could find who could fix my tandem bike

Outstanding customer service, as always

Friendly and competent.
My needs are addressed immediately on entering the store.

They had a good selection and the sales person was very knowledgeable and helpful. We have bought many bikes from penn/freewheel bikes over the years. We have always been pleased with our selected bikes and their service. It’s the first place that we always go when we are looking for bikes for us or our kids.

Freewheel staff were transparent about costs and did high-quality work.

Great friendly staff and mechanics are awesome. Very organized and easy to schedule maintenance work.

Your staff is friendly, informative and great people.

Staff is knowledgable and downright nice!

I liked having a technician go over my bike while I was there to explain what was needed and why. The result was a completely renewed ride, exactly what I was looking for and at a fair price

Very helpful on products for beginners.

Thoughtful help in everything from purchasing a bike to solving a knotty mechanical problem

Really nice. Noah I explained how to use the products and recommend a tool.
Great service!

Great service, always helpful

Kaye was great!

Everyone is so friendly and helpful here. This is by far my favorite local bike shop.

Friendly knowledgeable service.

Honestly, I just got a really good deal on some stuff due to end of season close out. So it was a very positive experience. The guy assisting us was very helpful and friendly, and seemed to know quite a bit about everything in the shop. Overall, his service made us feel welcomed and like we were in good hands with respect to our cycling needs.

Timely and friendly

I just like them.

Friendly, knowledgeable staff! Quick turnaround!

Exceptional service sales and follow up

Noah is the greatest! I have walked in for minor repairs twice and he is so friendly and helpful and fixed my bike on the spot. Employees like Noah aren’t easy to find. Give him a raise!

I will buy my next bike from freewheel!

Great customer service!