Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 25, 2023 — Rated 10 out of 10 by L.A. Zerorez Tri-Cities
What do you like about our products and services?

Reasonably priced; quality job!

Report a concern   May 24, 2023 — Rated 10 out of 10 by C.O.D. Zerorez Tri-Cities
What do you like about our products and services?

Excellent job!!!

Report a concern   May 22, 2023 — Rated 10 out of 10 by Kitura Hartelius Zerorez Tri-Cities
What do you like about our products and services?

The techs are always friendly, kind and knowledgeable.

Report a concern   May 20, 2023 — Rated 10 out of 10 by C.O. Zerorez Tri-Cities
What do you like about our products and services?

Tech was on time and did an excellent job.

Report a concern   May 20, 2023 — Rated 10 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

I think my carpets look really great now. Great job.

Report a concern   May 20, 2023 — Rated 10 out of 10 by Kate Kunkel Zerorez Tri-Cities
What do you like about our products and services?

Efficient, thorough and so personable. Thanks ZeroRes

Report a concern   May 19, 2023 — Rated 7 out of 10 by N.D. Zerorez Tri-Cities
What could we do to improve?

the young man was very nice, did a great job with my furniture. i showed him 2 spots in the bedroom and one area in the front room. the carpet was wet when i checked it prior to leaving and i did not see the stains. after the carpet dried i say the same stains on my carpet as before it was cleaned. not sure if it was worth the money to see the same things back. my carpet is only 2 years old.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   May 18, 2023 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great, service is very good, right on time, cleans the carpets quickly and throughly.

Report a concern   May 18, 2023 — Rated 7 out of 10 by G.B. Zerorez Tri-Cities
What could we do to improve?

Finally got it right on the second try. Thank you.

Report a concern   May 17, 2023 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

Attentive to customer needs. Good customer service. Carpets Dried quickly.

Report a concern   May 16, 2023 — Rated 10 out of 10 by E.W. Zerorez Tri-Cities
What do you like about our products and services?

Well done!

Report a concern   May 16, 2023 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Polite n helpful technician n phone help.

Report a concern   May 14, 2023 — Rated 10 out of 10 by Carol Kerlow Zerorez Tri-Cities
What do you like about our products and services?

He was right on time, and very professional.
we had three rooms cleaned, and he had it finished in one hour. The carpets look wonderful!

Report a concern   May 13, 2023 — Rated 10 out of 10 by Ben Cedarbloom Zerorez Tri-Cities
What do you like about our products and services?

Prompt and reliable. Tech went the extra mile to ensure that I would be happy with the job when completed.

Report a concern   May 13, 2023 — Rated 10 out of 10 by George Burnside Zerorez Tri-Cities
What do you like about our products and services?

Expedient ..

Polite..Josie & Cameron..

Carpets got nice & clean..

Report a concern   May 11, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Great job.

Report a concern   May 11, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Awesome Job!!!!!

Report a concern   May 10, 2023 — Rated 9 out of 10 by M.T. Zerorez Tri-Cities
What do you like about our products and services?

The cleaning was done professionally and efficiently. The carpets are soft and fresh.
Thank you

Report a concern   May 10, 2023 — Rated 10 out of 10 by Susan May Zerorez Tri-Cities
What do you like about our products and services?

Very professional and kind to customers!
Carpets are well treated and cleaned!

Report a concern   May 9, 2023 — Rated 10 out of 10 by Anita Overton Zerorez Tri-Cities
What do you like about our products and services?

How serious you are about making sure you do everything you can to make the carpet as clean as possible. Your carpet cleaner guys act like it’s their own house. What a joy to get good service! Also you are very punctual and very friendly. I will recommend you to everyone I know.

Report a concern   May 7, 2023 — Rated 6 out of 10 by J.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpet is still wet have fans on to dry got done 1pm Saturday. Sunday still wat tech was friendly said be dry 4 to 5 hours

Report a concern   May 7, 2023 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

Great service!

Report a concern   May 7, 2023 — Rated 10 out of 10 by Diana Williams Zerorez Tri-Cities
What do you like about our products and services?

Fast easy on time and knowledgeable

Report a concern   May 4, 2023 — Rated 8 out of 10 by C.B. Zerorez Tri-Cities
What could we do to improve?

Comp a hallway once in awhile

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   May 3, 2023 — Rated 10 out of 10 by Bev McGregor Zerorez Tri-Cities
What do you like about our products and services?

Great service. Carpet was beautiful. Jordan was awesome!!!

Report a concern   May 3, 2023 — Rated 10 out of 10 by Donna Cueto Zerorez Tri-Cities
What do you like about our products and services?

Great cleaning, Reasonably priced, Fast, friendly, will come back if there’s any concerns.

Report a concern   May 2, 2023 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

I appreciate the professionalism demonstrated by the technicians, and the excellent work.

Report a concern   May 2, 2023 — Rated 10 out of 10 by Jeff Forry Zerorez Tri-Cities
What do you like about our products and services?

Met expectations

Report a concern   May 2, 2023 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Good job & fast

Report a concern   April 30, 2023 — Rated 2 out of 10 by G.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I can’t see a visible difference in the cleanliness of my carpets. I’m disappointed for the amount of money I spent!

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.


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