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based on 9080 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was very thorough and provided excellent customer service.
My carpet looks and feels amazing. Reasonably priced, helpful staff, just all around a great experience.
Armando is amazing, quick and friendly. Personally guarantees your satisfaction! Would highly recommend.
Thank you so much for coming back and working on that spot! I checked it out today and it looks 10X better! What great customer service!
Everything was good. I liked he explained what he was going to be doing. Super respectful and not pushy.
Seems to be a good service. We'll see in time.
The tech was very professional and thorough. He was on time for the appointment
Didn’t no how much extra it was going to be for a couple stains
I absolutely LOVED the chemical-free cleaning! It's the cleanest and softest my carpets have ever felt after being cleaned. All your services seem wonderful and I can't wait to have my leather cleaned as well. Your crew was amazing and Axl was very knowledgeable. I will recommend you to everyone I know!
The care and testing of all areas of the carpet to ensure the cleanest possible solutions were used.
Overall great service.
They were very fast and efficient. I liked the results. Carpets look great! I also liked the way they communicated with me on when they were arriving. Thank you!
Friendly, thorough and professional service
I loved how clean and fresh smelling our house was after our carpet cleaning service. The carpets were soft and fluffy again. We will absolutely use Zerorez again!
Ace was very respectable. He took his time and did a nice job.
Customer friendly
Friendly associate, scheduling was easy and was able to get an appt fast, very trustworthy, love that you don’t use chemicals, very knowledgeable about services, like the pet product you used
Love that no chemicals or soaps are used. My carpets seem to stay cleaner longer. They also don't keep you waiting for a long block of time. They keep you informed the day of the appointment of the approximate time they will arrive. The tech was friendly and professional.
Friendly technician that was quite knowledgeable. My carpets look great!
It was well done and quick. Easy to schedule
Green product, great service!
Very friendly and arrived on time etc. Was happy in that regard, however, the whole reason I had them come out was because we got a kitten that had sprayed under a couple of windows and the scent is still there. I do not think that the cleaning did a good enough job to take care of that issue. So I am disappointed and would likely not refer a friend for a similar issue.
Cleans even the most messed up carpets to look brand new.
Great customer service!
Our technician was extremely professional and very helpful. He answered all of our questions and was very thorough. Thank you again!
I had stripes all over my couch. It was great that he came back out and did it again, but there are still some stripes and lots or darker areas that he said were wear, which I believe, but I wish I would not have had it done, as our couches look worse to me now than they did before.
The technician was friendly, just wish they looked nicer. Not what I was expecting.
The staff were great! Did an awesome job! Very friendly and professional l.
Very professional. Very thorough. Very clean carpets.
The cleaned carpets look good and I hope the stain protection for which we paid extra really does a good job. It should hep with cleaning up the mess when our cats occasionally throw up after eating grass Fromm our yard. I have not researched the air duct cleaning enough but it is obvious that the Zerorez process can only clean the ducts as far as the hose can reach. That leaves a fair amount of ductwork that don’t get cleaned. Perhaps the other method using the huge vacuum trucks works better. I do not know the answer. Ace did a good job on the carpets and was very personable and professional in his work and while explaining the cleaning process and the various options to me. You are lucky to have a good employee like Ace.
Friendly, professional service.