Customer Testimonials
Very helpful when they noticed my design would have issues the way I laid it out.
Professional and Great Communication
Ordering was easy and the graphic designer was prompt, helpful and responsive!
Knowledgeable, professional, precise and quick replication of our decal. Great company and people. Highly recommended.
John / South Bay Automotive
stickers were great quality happy with customer service
everything is terrific as always
Your website was easy to use.
Quick, efficient, great print. Will absolutely be ordering from your team again.
The user interface is easy to navigate. I appreciated the attention to detail by the designer who noticed our grommets would obscure some text. Fast, responsive and accurate.
was quick and easy from start to finish. the tech that i spoke with was very nice and knowledgeable, we made a small change with my order to make it work for the better. the whole experience was great.
It was very easy and i followed up with a phone call.
Very easy to work with and friendly
Had a problem with the website and was able to call and talk to a real person without having to go through an AI chatbot.
Ordering online was simple to navigate. Response was prompt, and any extra services needed were explained thoroughly. A pleasure to do business like this.
The proof displays exactly what I was ordering, and I even got a phone call to notify me of my proof to review. Patiently awaiting my order is the toughest part, though 😅
I haven't received my product yet but I sure am please by the professionalism of this company. They have reached out to me twice already, just to make sure the template is perfect. I cannot wait to receive my decal.
The whole process was really supportive and clear to follow.
1. The website was very accessible and the supporting videos with resources made it simple to understand. (The only thing that would have made it clearer is to know if the transparent stickers were made as a whole unit or if each part needed to be peeled separately--or providing an option to choose).
2. The prices were very fair compared to other custom sticker work options.
3. The uploading process worked well, the challenge was to have the right format for a vector, however, Decals.com offers to reformat your file, which made it very convenient to use. Feedback would be that the final payment/file upload screen did not "show" the file I uploaded before paying, so I had to go on trust that it would be correct (it was), but if there could be another layer to assure the design and files were correct before payment would be great.
4. I was assigned a Decals.com customer service specialist who supported the whole process and made sure that the design was what I needed. She had very clear, compassionate, and timely communication through both email and phone.
5. The revision process was simple and Decals.com made it feel that it was a collaborative process.
6. After submitting the final design, the sticker came much quicker than I anticipated, which was great! The packaging was cared for, and included instructions to make sure it was installed correctly.
7. The stickers themselves are of high quality, were simple to peel from the backing, and easy install correctly--and they look great!
I would highly recommend Decals.com and look forward to the possibility to collaborate with them again.
I especially want to thank Katie Bracewell for her guidance throughout the process. She was a wonderful Customer Service Representative!
Very satisfied
I HAD FEW ISSUES WITH WHAT I ORDERED AND TAYLOR THERE EMAILED ME PROMPTLY AND OFTEN ABOUT THE CHANGES. MADE MY EXPERIENCE FEEL LIKE THEY CARED HOW MY DECAL TURNED OUT. THANK YOU TAYLOR!!
I use them for all my company's needs for branding. Fast service! Excellent customer service! Easy to work with!
Always deliver a quality product. Very little interaction needed to receive exactly what I ordered, appreciated
At first I was frustrated at the lack of communication. I submitted an online request on a Friday. I did not receive any confirmation that the request was received. By Monday afternoon I hadn't heard from anyone, so I called, spoke to a service rep who connected me to the salesperson's voicemail. I left a message and waited 24 hours for a response that did not come. I decided to give it one more try, called again, and this time was put through to Whitney. She was very communicative and helpful and pushed to get our decals produced in time.
An email confirmation with an order or quote number would be helpful so that a) people know the request was received and b) the information can be quickly located by customer service when someone does need to call.
At first, I was hoping I wasn't spending the money to get a decal and have to send it back to wait again, but once we spoke to someone working on our design it was a great relief that we would be expecting exactly what we imagined our decal to look like! I would recommend anyone with a specific design to get your decals here!
Have not received order but process was easy and customer service when I called was great!
Very helpful and good looking decals
The customer service is everything that's missing from all the other online retailers.
Easy Peasy!
Second year in a row ordering from them for our big event! I spent more time writing this review than I did placing the order! Great job:)
Suggestions offered to update my decal
Great website, easy to use, and phenomenal product! Customer service is amazing when there was a question about a previous order to make sure that the latest order matched:).
Your Decals are quality, and your support team is excellent!!!