Customer Testimonials
Great showroom with Trek products well displayed.
However, the real winner is the customer service - very friendly, professional and obliging staff who were really interested in us, rather than just a sale.
We didn't really know a great deal about bicycles but we went with friends who were visiting from Melbourne and who regularly cycle. We had not really seriously looked at ecycles before but were won over by the quality product and the customised advice provided.
We primarily dealt with Emily, and she was very enthusiastic to assist us while keeping our needs in mind. Ken also assisted us, and our friends also found him extremely helpful even though they were clearly not going to buy a bike here in NSW - they are now going to pursue their Trek purchase in Melbourne based on the wonderful service and quality product.
Thank you.
We spent quite a lot of time in the store trying out normal hybrid bikes and then on a second visit with friends trying out electric bikes.
Emily and Ken could not have been more helpful even though we forewarned them we were from Victoria and unable to purchase from them.
After a trial of the electric bikes though we knew a future purchase would be essential.
Our friend did buy one and that had alot to do with Emily and Ken's knowledge, easy demeanour and no pressure attitude.
Thanks to both of them for a great experience.
Very professional and pleasant to deal with and helpful
Product is good but the services is the best.
Clean store, great team always with a big smile.
Great service and knowledgeable staff.
Thank you to the team at Bennetts Green store for being so helpful !
So friendly and everyone was willing to help us out !!
went in looking for the right bike the staff took there time with me and then I purchased the right bike service was excellent
Very friendly staff. Staff member helped me pick the perfect bike for my needs. I have a leg injury and haven't ridden a bike for over 30 years. They let my husband ride around the car park with me, we both rode the Electra Townie 7D, we loved them so we purchased 2 of them. Very happy.
Friendly helpful service.
Emily Dreaper, the staff member who served me, was incredibly helpful and made my purchase easy. She explained the additional items I would need to set up my kickr and sold me a cassette as well as the kickr. I was super grateful because it meant that I didn't get home and realise that I needed a cassette before I could use the kickr. All other staff members in the store were really friendly and attentive. Would have no hesitation in recommending the store!
Friendly and honest staff. I was kept informed about a purchase I made that had to be ordered in with regular updates about possible delivery time.
Awesome service
Helpful staff
Good range, friendly & helpful service
Prompt friendly service.
Service was first class. Easy to arrange . Prompt to complete
Very friendly, efficient and a good price
Staff where great
honest and friendly service
Friendly customer service
Friendly people fast service and kept me informed all the way
Great service from Emily on my last visit.
All previous visits we have been welcomed and offered assistance. Love the no pressure sales.
Expert bike mechanics and superb customer service. I will be back.
Reliable and amd friendly team
Very Professional. Very helpful.
Friendly and helpful staff
Good range, had the bike a wanted.
Friendly staff who know their stuff.
The people really know what they are talking about.
Prompt service and attention to detail which was appreciated as we were on holidays in the area for only a small period of time.