Customer Testimonials
Service was excellent knowledgeable friendly staff
Had my bike serviced three months prior and it was like riding a new bike again.
Thanks again Guy’s
Products are strong reliable that shows with warranty and service that has great knowledge of the products in store with excellent customer service
Amazing service! So helpful. Will be back.
Every staff member I dealt with provided excellent service and advice. Outstanding
Efficient and knowledgable.great to deal.with.
Best advice, responsive service and great mechanical support.
Easy to deal with and friendly
Customer service was awesome - friendly and knowledgeable.
Great friendly and knowledgeable staff
Charlie was great. Friendly professional service.
Excellent service.
Professional and very knowledgeable staff.
Customer service is exemplary with sales assistants having a thorough understanding of products on sale.
The lady serving me was absolutely amazing. Quite honestly, it was the best customer service i've ever had in Australia. She was super enthusiastic, supportive and took the time to make sure I was happy with my bike and accessories. I cannot remember her name, but she transacted my Fx2 in blue on Saturday.
Great staff and service
We came in with our small children who are whirlwinds at the best of times. The young man who served us was incredibly patient and kind with our kids. His name was Charlie.
He also provided us very good advice on kids helmets, bikes and safety gear.
Couldn’t be more pleased with the service he provided.
Trek Bontrager are a solid reliable brand. Great design, great range. The store is world class. Great layout and fantastic range given the pandemic supply struggles. I have a trek checkpoint. Any parts and bits will be ordered through this store.
Love my trek bikes. The customer service was great, very knowledgeable staff who where eager to help.
The guy working there was great. Friendly, knowledgeable and helpful with my questions. Will shop here again.
Trek bikes are awesome!
The staff are very knowledgeable and friendly they made me feel warm and fuzzy upon entering the store
Great staff and attention to customer
I love you all
Great service and the gloves are fantastic. Will be back
Extremely helpful and friendly staff. Thank you
Great people at the store
Great service when I visited the store
Service is outstanding, always exceeding expectations. Staff are friendly and well informed.
Won’t be long and Brad will be looking at a downhill / enduro bike
Very Friendly & helpful.
Sales assistant Ted was fantastic. Patient, knowledgeable and extremely helpful. He suggested an alternate bike based on my needs and he was spot on with his suggestion. I’m so happy with my bike and secure that I can contact the store and speak to him for after sales support. Thank you.
Great store, staff are awesome and I always tell my friends to go there also