Customer Testimonials
Customer service when buying & picking up bike were excellent (as it usually is when spending $$$)
Lets hope the back up and warranty service lives up to this, time will tell.
Quality, great service
Friendly and well informed.
Service was perfect and couldnt be happier with the products we purchased
Visited the store yesterday to collect a new built bike for my son, cant fault the amazing service I received from Ken and staff. They are just wonderful in what they do. Such a pleasure to do business with them!!! Keep up the awesome job peeps!!!
Lovely store and nice people, good range. Thanks for looking after us.
Quality Product,
most friendly staff I've ever met in a bike shop, and I've been to a few.
Good in store Vibe
Friendly staff that know what they are talking about and answered all my questions without having to go ask someone.
Staff listened to why I was in store and what I was looking for. The staff member engaged with their experience and knowledge to identify a product to address my solution. So far the product purchased addresses why I was in store in the first place
Very helpful staff and a great variety of bikes.
Great Service as usual!
Service from Emily was amazing thank you
The sales guy was really helpful and friendly and in an easy going way.
Outstanding sales and service. Ken at Bennetts Green worked with me to decide on exactly what I needed. His understanding of mtb in relation to my needs I found to be refreshing when considering the other “salesmen” I encountered this time when buying a bike. I know bikes and the amount of BS I was fed in particular at a Giant stockist amazed me and in some cases bordered on scare tactics. None of that from Ken. In fact that whole store and its staff are all class. Well done Trek for setting up a great team.
Your team are awesome, super friendly and approachable so it's easy to ask stupid questions and get really good advice.
Great communication. Went above and beyond with personalised service and assistance. Will definitely recommend to friends.
The Trek BG Team are always a pleasure to deal with. I've never waited longer than 24hrs for the return of my bike or parts from a service/repair.
Speed and efficiency and service
I love visiting Trek at Bennet’s Green!
Ken always makes the time to make me feel valued and is happy to explain all the ins and outs of each individual model.
This time he helped my choose some entry level road shoes and as a novice rider, no question was too silly for him.
Thanks again for your help Ken!
The team are great! Always happy to help out and order something in if its not in stock. Absolute Lords
Efficient and friendly staff that were able to supply good information and advice.
Good price, Friendly service quick
Staff were very helpful, friendly and knowledgeable l.
Super impressed with the high level of service and the communication from Emily keeping me informed as I waited for my new bike. Well done guys !!
We bought 2 Verve’s nearly 3 years ago and are very happy with them.
Great staff who take time and care and don’t oversell.
Staff are very helpful and took the time to ensure I got the bike that suited my needs
Personal attention. All receipts in my file.
I like the availability if bicycle helmets in my size and preferred colour.
The bike already speak for itself. Awesome store customer service from Charlie seals the deal