Customer Testimonials
Excellent products and staff. Staff is very knowledgeable
Everything, service is good, prices are good
Corey is an amazing team player! Everyone should ask for him whether it’d be about purchasing a new bicycle or any bicycle knick knacks. He is very knowledgeable and friendly. You will leave the store as a happy individual if you do business with Corey.
High end
Always at the front desk, always welcoming.
Great team and selection of products!
Great, fast service! They saved me by fixing my chain. I was on a cycle up to Kenosha. Thanks!
1) Excellent responsiveness on initial contact
2) Reasonable expectation setting on order
3) Exceeding expectations on order delivery
4) Clarifying order setup configuration before delivery
5) polite delivery time conversation, explanation & clarification
Had in stock and shipped immediately
Great store top to bottom
Unique, high quality products. Attentive knowledgeable friendly staff. Attractive clean space that is large enough to hold a range of products and allows the service area to be out in the open. All this adds up to one of the best shops I've ever been in which is quite a few at my age.
You guys have the best staff of any shop I've ever been to. From Sales to Service, everyone does a great job and it's the reason I keep coming back.
Very nice and knowledgeable staff.
Had my road bike in for the annual service and it was returned cleaner and in better working order than the day I bought it new. Superior attention to detail. Will use Trek HP for my future bicycle service needs.
Service was great!
Very honest and great service. Thanks.
Nice facility. Damian was very friendly and helpful.
Great service from preventative maintenance to quick repairs. Very knowledgeable and very positive attitudes. Love this store.
Able to walk in and get service done without appointment. Also they did a good job of adjusting me derailier and planning future work to lower my gear ratio.
I was really happy with the service I received. I needed a replacement crank foe my sons old Specialized. The frame is still in good shape and no point getting a new bike while he’s still growing. I also had them add new shifters and brakes. I wasn’t over sold and the gentleman that helped me out was really great and helpful. I live about 25 minutes from the shop but go out of the way to give them my business.
good service
The sales people were very helpful
I come in to see Al
Service is fantastic, the staff is super knowledgeable, prices are set very competitively, and the shop is perfectly located for me.
The staff there is very friendly and helpful. Every time I go in I can get the product im looking for and any help or answers I need. Highly recommend this place and I've enjoyed Trek products for a decade now.
Quality products you can depend on. More importantly, the staff is friendly and knowledgeable; I always receive great service here and in the Zion store. We have purchased several Trek bikes, as well including a recumbent bicycle and an e-bike this year.
The service is excellent
Always first rate. Excellent technicians and sales staff. I have been a customer for almost 30 years!!!
Knowledgable
Great shop, great employees! Keep it up!