Customer Testimonials
You guys are the best!
Bike repair completed well and thoroughly.
Were very helpful and understanding of my need. Bike was frozen in my bike rack. Brilliance from Thorsten got some hot water and he unstuck the latch.
Torsten really took care of Meg yesterday when she came in with our frozen bicycles.
He helped get them off our frozen rack. Above and beyond the call of duty.
Thank you!
Rick Davis
Great service, friendly, knowledgeable employees. This is one of the few real bike shops in Lake County
Simply the best store in our Milwaukee/ Chicago region!
nice selection
We always like the service at the Trek store of Highland Park. This was the third or fourth bike we have bought there.
They do great work. Always professional and easy to deal with. Great group all around starting at the top with KC.
Torsten Ekstein worked on my 2017 520 Disc bike and responded to a great many questions I had about it. He demonstrated great patience.
Nikko was awesome. Super knowledgeable about the details and gave me a realistic assessment of carbon vs aluminum, which I appreciated. Also liked taking the bike out in the lot a bit.
Customer service is unmatched.
Everything!
Always great service. Torsten is great.
I called and paid for a bike over the phone. The gentleman helping me was so friendly and polite! Picking up the bike was a great experience also. Both employees I interacted with were so friendly and actually cared about doing their job well. Thank you! Continue this culture in your store.
Al is my favorite!!!
The staff is friendly, knowledgeable and helpful. They take their time to answer questions and make sure your bike is fitted properly.
Good Group of guys to deal with .
I definitely got a new go to place for everything bicycles .
You had the unusual parts that I needed, the staff couldn't have been more helpful or friendly, and they installed everything quickly and efficiently and helped me understand everything. I couldn't ask for anything better. Thanks Trek.
Jeff was super helpful and super informative and couldnt do enough !
Excellent customer service !!
Zion Cyclery really cares about its customers. They're not trying sell you what you don't need. They listen and provide their feedback on what would meet your needs.
Friendly, helpful, knew the bikes.
The service was great and you have a Some nice bikes
Lots of bikes in stock!
The service department at the Highland Park Trek Store is top notch. Torsten Eckstein is very skilled and knowledgeable.
great with repairs and new bikes
Best bike shop ever!
When I need someone to put their hands on my bikes, this is where I go.
This is a great one stop shop with friendly people. I always love going inside the store. You also don’t have to wait to be taken care of.