Customer Testimonials
Friendly and knowledgeable staff who tuned up and repaired my bike.
very good sales help.
Great selection
Better then the other shops could offer as far as time and price and being able to diagnose
Michael did a great job in selecting a tire to replace my blown-out one, quick installation, fair price, and always courteous staff.
The person at the counter was extremely helpful.
All good
The Trek team member who helped me was super awesome and never made me feel self conscious for being a beginning cyclist.
Store is very well organized and stocked - very helpful staff!
Great customer service as always! Finished my tune up faster than expected. Great quality work as well.
Great customer service and really chill people
Always above and beyond service, great work team on upgrading my bike!
Initial contact to talk about service I wanted was handled efficiently and expertly. The end result was as expected, perfect with no problems.
Great service and mechanics
You guys are awesome. Friendly, helpful. We bought my wife’s second Marlin today. Great atmosphere, knowledgeable, and down to earth. Be back soon for sure.
You keep things in stock or can get them quickly.
Friendly and knowledgeable environment. Very happy with my experience, would highly recommend.
I needed a simple bit to mount my Ion headlamp to my bike ... your store had it in stock (yay), and when i arrived your associate knew exactly what i wanted (yay), and then offered to install it (extra credit). I would definitely recommend your store to others, and I'll be back.
Knowledgeable employees!
Great options and helpful staff
Excellent Sales & After Sales Service.
I'm not easy to fit for shoes. Time well spent by stopping in. I was listed too and the shoes fit, no pain!
I walked into the store and although it wasn't too busy, I was taken care of immediately. I told the bike mechanic that there was a noise in my derailer and believed it needed adjustment. The mechanic immediately put in in the rack and went to work on it. He found that my derailer hanger was bent and straightened it out and readjusted the gears to shift perfectly again. He also pointed out a few other things that needed to be replaced due to normal wear and tear. I bought this bike from this store in 2018 and happy to know that I can go in at any time when my bike needs to be looked at by the friendly staff. I highly recommend this store to all and give it the highest rating possible!
Good bikes from a Wisconsin based company
Service technician fixed my flat right away -- no waiting. Much appreciated!
Prompt and efficient service.
Amazing service for my son! Very happy with my purchase this weekend. Thank you Trek!
I enjoy the shopping experience at Trek. All of the employees are very friendly and ready to answer my questions. Most recently I brought in my son's bike for maintenance, Torsten from the service department was very helpful and knowledgeable. We were in and out within minutes. Thank you!
I did not actually make the bike purchase but appreciate the flexibility you provided me with allowing me to pivot to another LBS. I will keep HP in mind for future purchases and referrals. Thanks!
Torsten is very professional.
He personally shows customers what is wrong with their bikes.
He let's the customers into the "Shop", which is great, and most bike shops don't do that