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based on 21252 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The resources that Main Street gives
No question is considered stupid (even if it is) by your staff!
We seem to be a lot of dues but do not receive much for it. Our retail store to purchase supplies is non-existent. We go to Heartland to buy what we need.
They are well organized, quick to respond and very professional.
No follow up when report anonymously bad information on listing data. Too many agents are failing to complete listing in a manner that properly reflects the properties amenities or simply have bad data.
I believe the organization is too "fee crazy". I have been a member about 11 years. I have enjoyed the service and have not experienced any issues or complaints from the public or M.O.R.E. I remain a sole proprietor, as I do not want any issues with employees. Here lately, I've received e-mail indicating: 1.I will be fined $100 for Office registration ( not received) and a $25 fine because payment was not received. I complied with BOTH in the required timely manner, but it's my understanding there are contentions that neither was received. I will contact M.O.R.E to discuss the matter. I do not have an extra $125 to give M.O.R.E
Excellent customer service,
Always kept up to date with what's going on through emails.
Charging late fees.
very helpful
excellent time to follow up on everything
Provide more substantive classes. Through the the year
That bring up newer agents to the same designations as existing that have been in the business. Grill,cnc etc.
As a new agent, your services and website are the best to navigate and it was an easy conclusion to work with MORe.
Keep costs down!
Great customer service, training programs, innovative new services and partnerships with other companies.
The training and the CE classes that are offered.
Notify me of up and coming invoices, before they become late.
I received a call yesterday that we had to pay our more fee today to not incur a late fee and I had a late fee of $25
Phone message I received about dues said pay by today or late fee will incure and they charged me anyway
Short wait periods, knowledgeable, friendly staff
Efficiency!
Fees are just getting out of sight!
very prompt and professional.
I called Monday to say my unemployment check comes on Wednesday so please don't fine me the $25 as I had to use all our resources just to keep my lights, gas and water on (my husband list his job 2 years ago) and was assurred it would be ok - when I went to pay the $195 there was a fee they won't take off so now I can't pay. So I guess for $25 I cannot legally be a Realtor after 25 years now for hardships out of our control
Quick response to my questions.
Excellent help desk and meaningful training
Semi annual fee's increase yearly. Decrease semi annual fee's!
Improve/modernize the aesthetics of the powerpoint presentations
Every time I contact the Mainstreet for various reasons, the people on the phone were extremely friendly and helpful. Thanks.
Cost and support